Citizens' Assistance
Frequently Asked Questions
- Q: I would like to report a pot hole.
A: Call Street Division at (619) 527-7500 or use the online Street Service Request Form.
- Q: I would like to start a business and get a Business License.
A: Visit the City Treasurer's Office at 1200 Third Avenue, first floor, or contact the Business Tax Division at (619) 615-1500. Also, Economic Development provides additional information on starting your business.
- Q: I would like to get a building permit.
A: If your project is in the City of San Diego, please call (619) 446-5000 or visit the Development Process: Step by Step website.
You may apply for a Simple Permit.
- Q: My credit report shows a debt to the City of S.D.
A: Call the Delinquent Accounts Program at (619) 744-3100.
- Q: The light on my street is out.
A: Call Street Division at (619) 527-7500 or use the online Street Service Request Form.
- Q: Someone left an item (sofa, refrigerator, mattress, etc) in the alley.
A: Call Environmental Services/Litter Control at (858) 694-7000.
- Q: The trees on my street need trimming.
A: Call Street Division at (619) 527-7500 or use the online Street Service Request Form.
- Q: I want to have a birthday party at a park, where do I apply for a permit?
A: Call that park's Recreation Center for information.
- Q: Who do I call to request trash containers?
A: Call Environmental Services at (858) 694-7000.
- Q: My neighbor's yard has too many weeds.
A: You may call the Fire Department Weed Abatement Office at (619) 533-4444.
- Q: Can you tell me how to file a claim against the City?
A: Call Risk Management Department/Claims at (619) 236-6670. Please review the instructions located on the City's website at www.sandiego.gov/riskmanagement/services/liability.shtml#liability.
- Q: Who can I call if the tree roots have damaged the sidewalk?
A: Call Street Division for sidewalk and street repairs at (619) 527-7500 or use the online Street Service Request Form.
- Q. Can you please tell me in which Council District I am located?
A: Your Residential Services will help you to locate your Council District, or you can call (619) 236-6440.
- Q: What are the dates and times the City Council meets?
A: When in session, they meet every Monday at 2:00 p.m., and every Tuesday at 10:00 a.m. and 2:00 p.m. Council Meeting dates and times are posted by the City Clerk's Office.
- Q: Who do I call regarding parking tickets?
A: Call Parking at (619) 236-7145 or visit the Parking website for more information.
- Q: How do I request a birth certificate?
A: That is a County of San Diego function. For more information, please call (619) 237-0502 or visit the County Recorder's Birth and Death Certificate web page.
- Q: How can I get married at City Hall?
A: We do not perform marriages at City Hall, that is a County of San Diego function. For more information, contact the County Recorder's Office at (619) 237-0502 or visit the County Recorder's Marriage Services web page.
- Q: Can I have the phone number for the Water Branch of Public Utilities?
A: For Customer Service and Billing, please call (619) 515-3500. For Emergency Services, please call (619) 515-3525. Visit the Water Branch of Public Utilities website for more information.
- Q: If I give you my address, can you tell me the zoning of my property and how many units I can build on my property?
A: Zoning Maps are available online or you can call the Development Services Department at (619) 446-5000.
- Q: When will the overhead utility lines in my neighborhood be moved underground?
A: Visit the Utilities Undergrounding Program website or call the Information Line at (619) 533-3841.
