Frequently Asked Questions
Infrastructure Resources (Streets, Water, Capital Projects)
How can I report a street-related issue (pothole, sidewalk maintenance, street light out)?
You can report a street-related issue by contacting the Street department directly at 619-527-7500 or by using the online reporting form.
How can I see if my road is scheduled to be repaved?
You can see if your road is scheduled to be repaved and other projects in your area by viewing this map. To identify the project, select the wrench/screwdriver icon in the top right corner and then select the “I” button.
How can I find out when my street is scheduled to have the overhead lines undergrounded?
You can find out when your street is scheduled to be undergrounded by visiting the undergrounding page and entering your address.
How do I request additional street sweeping or report a sewer issue?
You can request additional street sweeping or report a sewer issue in your neighborhood by filling out the online form.
How can I find out when my street is scheduled for street sweeping?
The schedule for street sweeping can be found online.
How do I report a missed trash collection for it to be picked up?
You can report a missed trash collection by filling out this online form by 5:00 PM on the day after your scheduled collection day for a return collection.
How can I see what Capital Improvement Projects are scheduled in my community and where they are in the process?
Information regarding CIP projects can be found online. This information can inform you of where the project is in the process, its total cost, and its currently scheduled timeframe.
What do I do if I am interested in having a street tree planted in front of my house?
The Street Department Urban Forestry Program has a partnership with Urban Corps to provide street trees to individuals that agree to take care of them. An application for a street tree can be found on the Urban Forestry Website.
Cleanliness & Safety Resources
How do I report graffiti for cleanup?
If you see graffiti in your neighborhood on public or private property, report it immediately to the Graffiti Control Program through the online reporting form or call the Graffiti Hotline at (619) 527-7500 and leave a message with the information and location.
How do I report a possible code compliance violation?
If you believe that there is a violation in your neighborhood or near your business, call (619) 236-5500 to file a complaint, or complete the Request for Investigation Form.
How do I report a noise complaint?
A noise complaint can be filed online via the Request for Investigation Form or by calling code compliance directly at (619)236-5500. In order for a noise complaint to be filed, two supporters from separate residences are required.
How do I report an abandoned vehicle?
You can report a vehicle that has been abandoned on a public street for over 72 hours by filling out the Abandoned Vehicle Form on the police website. If the vehicle is inoperable on private property it can be reported using the Inoperable Vehicle Form
How do I report parking issues that are non abandoned vehicle related?
You can report illegal parking that is non abandoned vehicle related by calling (619) 531-2000.
How do I request increased police patrols or report narcotic activity in my neighborhood?
You can request increased police patrols or report narcotic activity by calling the non-emergency line at (619) 531-2000 (Please use (858) 484-3154 if you live in the 858 area code) or by filling out the Online Request Form.
*If a crime is in progress call 911 immediately.
How do I find out what crimes have occurred in my neighborhood?
You can find out what crimes have occurred in your neighborhood by visiting theCrime Mapping Website. You can also sign up to be notified of any crimes that occur in the future by going to this website
*If a crime is in progress call 911 immediately.
How do I report illegal dumping in my neighborhood?
You can report illegal dumping in your neighborhood by calling Environmental Services 858-694-7000.
How do I report a homeless encampment?
You can report a homeless encampment by contacting the Environmental Services Department at (858) 694-7000. If illegal activity is related contact the police non-emergency line at (619) 531-2000.
*If a crime is in progress, call 911.
How do I find my closest Recreation Center and/or its Hours of Operation?
You can find your closest Recreation Center and Hours of Operation by using your zip code on the Park and Recreation Website
How do I find my closest Library and its Hours of Operation?
You can visit the main Library page and select your community on the right hand side of the page to view the address and hours of operation for your library.
Where are public trails located in the City of San Diego?
To view a list and maps of all the public trails in San Diego visit the Park and Recreation's Open Space Parks website
How do I report a dead animal for removal?
A dead animal can be reported for removal if it is in the public right of way to the Environmental Services Department at (858) 694-7000. If the location is on a County maintained road please contact D&D Inc. at (888) 299-9905.
Who do I contact for Animal Control Services?
Animal Control is the responsibility of the County of San Diego. They can be contacted for issues ranging from animal welfare to public safety. To report a concern, contact them at (619) 767-2675. If it is an emergency, call (619) 236-2341.
Who do I contact for Vector Control Services?
Vector Control Services is the responsibility of the County of San Diego. They can be contacted for issues from rats to green swimming pools. To report a concern, contact them at 858-694-2888. You can also submit a service request. For more information on the services the County Vector Control provides, visit their website