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Cable Regulation

The Cable Office provides cable television regulation and enforcement for all cable television service customers within the San Diego City limits. The City of San Diego maintains a non-exclusive cable television franchise with Time Warner Cable Inc and monitors the state franchises held by Cox Communications and AT&T. Cox Communications serves the community south of the San Diego River. Time Warner Cable serves those areas located north of the San Diego River.

The Cable Office oversees the Public, Education, and Government (P.E.G.) fees insuring that state of the art technologies are deployed to ensure the public's continued access to the airwaves.

Customer Service Phone Numbers

To reach the customer service department of your local cable company, call the following numbers:

Cox Communications: (619)262-1122
Time Warner Cable: (858) 695-3220
AT&T U-verse: 1-800-ATT-2020 (1-800-288-2020) toll-free

Complaints

Cable Television Service Complaints

If you have a cable television service problem that has not been resolved through direct contact with your cable company, you can reach the Cable Office for additional assistance:

Phone: (619) 236-6010
E-mail: cablecomplaints@sandiego.gov

Telephone Service Complaints

For telephone service complaints, contact the California Public Utilities Commission at (800) 649-7570.

Federal Telecommunications Rules & Regulations

Contact the Federal Communications Commission with questions on federal telecommunications rules and regulations as well as questions regarding broadcast or radio interference. The FCC's national consumer assistance number is (888) 225-5322.