Customer Care Center Login and Registration

Instructional Materials

The links below will take you to written and video instructions for the Customer Care Center, providing guidance through some basic functions, such as registration and login.

*New releases posted. Preview the Instructional Materials for Move-In and Move-Out Requests for Service.

Instructional Material for Customer Care Center

1. Register

   • Register Instructions
   • Register Video Simulation (Flash video - opens in new window)

2. Initial Login

   • Initial Login Instructions
   • Initial Login Video Simulation (Flash video - opens in new window)

3. Maintain Personal Information

   • Maintain Personal Information Instructions
   • Maintain Personal Information Video Simulation (Flash video - opens in new window)

4. Maintain Banking Information

   • Maintain Banking Information Instructions
   • Maintain Banking Information Video Simulation (Flash video - opens in new window)

5. Recurring Payments

   • Recurring Payments Instructions
   • Recurring Payments Video Simulation (Flash video - opens in new window)

6. View Meter Reads and Consumption History

   • View Meter Reads and Consumption History Instructions
   • View Meter Reads and Consumption History Video Simulation (Flash video - opens in new window)

7. View Payment Details and Make Payments

   • View Payment Details and Make Payments Instructions
   • View Payment Details and Make Payments Video Simulation (Flash video - opens in new window)

8. Contact Customer Service

   • Contact Customer Service Instructions
   • Contact Customer Service Video Simulation (Flash video - opens in new window)

9. Reset Password

   • Reset Password Instructions
   • Reset Password Video Simulation

10. Forgot User ID

    • Forgot User ID Instructions
    • Forgot User ID Video Simulation (Flash video - opens in new window)

Instructional Material for Existing City Water/Sewer Customer

1. Request New Service (Move-In)

   • Request New Service (Move-In) Instructions
   • Request New Service (Move-In) Video Simulation (Video - opens in new window)

2. Request to Stop Service (Move-Out)

   • Request to Stop Service (Move-Out) Instructions
   • Request to Stop Service (Move-Out) Video Simulation (Video - opens in new window)

Instructional Material for New City Water/Sewer Utility Customers

1. Request New Service (Move-In)

   • New Customer Request New Service (Move-In) Instructions
   • Request New Service (Move-In) Video Simulation (Video - opens in new window)