Instructional Materials
The links below will take you to written and video instructions for the Customer Care Center which can be viewed and/or printed. They provide guidance through some basic functions, such as registration, login, resetting your password, and requesting move-in/move-out service.
Instructional Material for Customer Care Center
Register
- Register Instructions
- Register Video Simulation (Opens in new window)
Initial Login
- Initial Login Instructions
- Initial Login Video Simulation (Opens in new window)
Maintain Personal Information
- Maintain Personal Information Instructions
- Maintain Personal Information Video Simulation (Opens in new window)
Maintain Banking Information
- Maintain Banking Information Instructions
- Maintain Banking Information Video Simulation (Opens in new window)
Recurring Payments
- Recurring Payments Instructions
- Recurring Payments Video Simulation (Opens in new window)
Request New Service (Move-In)
- Request New Service (Move-In) Instructions
- Request New Service (Move-In) Video Simulation (Opens in new window)
Request to Stop Service (Move-Out)
View Meter Reads and Consumption History
View Payment Details and Make Payments
Contact Customer Service
- Contact Customer Service Instructions
- Contact Customer Service Video Simulation (Opens in new window)
Reset Password
- Reset Password Instructions
- Reset Password Video Simulation (Opens in new window)
Forgot User ID
- Forgot User ID Instructions
- Forgot User ID Video Simulation (Opens in new window)