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Instructional Materials

The links below will take you to written and video instructions for the Customer Care Center, providing guidance through some basic functions, such as registration and login.

*New releases posted. Preview the Instructional Materials for Move-In and Move-Out Requests for Service.

Instructional Material for Customer Care Center

  1. Register
  2. Initial Login
  3. Maintain Personal Information
  4. Maintain Banking Information
  5. Recurring Payments
  6. View Meter Reads and Consumption History
  7. View Payment Details and Make Payments
  8. Contact Customer Service
  9. Reset Password
  10. Forgot User ID

Instructional Material for Existing City Water/Sewer Customer

  1. Request New Service (Move-In)
  2. Request to Stop Service (Move-Out)

Instructional Material for New City Water/Sewer Utility Customers

  1. Request New Service (Move-In)