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Citizens' Assistance

Frequently Asked Questions

Q: I would like to report a pot hole.

A: Call Street Division at (619) 527-7500 or use the on-line Street Service Request Form at http://apps.sandiego.gov/streetdiv/

Q: I would like to start a business and get a Business License.

A: You may apply at the City Treasurer's Office at 1200 Third Avenue, first floor, or call the Business Tax Division at (619) 615-1500. Please see the following website for Small Business Assistance information at http://www.sandiego.gov/economic-development/business/index.shtml

Q: I would like to get a building permit.

A: If your project is within the City of San Diego, please call (619) 446-5000 or visit the website: "Development Process: Step by Step" at http://www.sandiego.gov/development-services/devprocess/index.shtml. You may also apply for a "Simple Permit" online by visiting the following website: http://www.sandiego.gov/development-services/industry/simplepermits.

Q: My credit report shows a debt to the City of San Diego.

A: Call City Collections at (619) 744-3100 or visit the Delinquent Accounts (Collections) Division website at http://www.sandiego.gov/treasurer/delinquent/index.shtml

Q: The light on my street is out.

A: Call Street Division at (619) 527-7500 or use the on-line Street Service Request Form at http://apps.sandiego.gov/streetdiv/

Q: Someone left an item (sofa, refrigerator, mattress, etc) in the alley.

A: Call Environmental Services/Litter Control at (858) 694-7000 or submit a Service Request online at https://apps.sandiego.gov/econtainer/

Q: The trees on my street need trimming.

A: Call Street Division at (619) 527-7500 or use the on-line Street Service Request Form at http://apps.sandiego.gov/streetdiv/

Q: I want to have a birthday party at a park, do I need a permit?

A: Call that park's Recreation Center for information. Please see website at http://www.sandiego.gov/park-and-recreation/centers/recctr/index.shtml for contact information.

Q: Who do I call to request a trash container?

A: Call Environmental Services at (858) 694-7000.

Q: My neighbor's yard is overgrown with weeds.

A: You may call the Fire Department, Weed Abatement Office at (619) 533-4444.

Q: Can you tell me how to file a claim against the City?

A: Call Risk Management Department/Claims at (619) 236-6670. Please review the instructions located on the City's website at: http://www.sandiego.gov/riskmanagement/services/liability/index.shtml

Q: Who can I call if tree roots have damaged the sidewalk?

A: Call Street Division for sidewalk & ramp; street repairs at (619) 527-7500 or use the on-line Street Service Request Form at http://apps.sandiego.gov/streetdiv/

Q. Can you please tell me in which Council District I am located?

A: You may find information about City Council on the City of San Diego website at http://www.sandiego.gov/citycouncil/ or you can call (619) 236-6440.

Q: What are the dates and times the City Council meets?

A: When in session, they meet every Monday at 2:00 p.m., and every Tuesday at 10:00 a.m. and 2:00 p.m. Council Meeting dates and times are posted by the City Clerk's Office.

Q: Who do I call regarding parking tickets?

A: Call Parking Management/Parking Citations at (866) 470-1308 or visit the Parking Management website at http://www.sandiego.gov/parking/ for more information.

Q: How do I request a birth certificate?

A: That is a County Government function. For more information, please call (619) 237-0502, or visit the County website at https://arcc.sdcounty.ca.gov/Pages/default.aspx

Q: How can I get married at City Hall?

A: We do not perform marriages at City Hall, that is a County Government, function. For more information contact the County Recorder's Office at (619) 237-0502, or visit the County's website at http://www.sdarcc.com/arcc.

Q: Can I have the phone number for the Water Department?

A: For Customer Service and Billing, please call (619) 515-3500. For Emergency Services, please call (619) 515-3525. Visit the Public Utilities web site at http://www.sandiego.gov/water/ for more information.

Q: If I give you my address, can you tell me the zoning of my property and how many units I can build on my property?

A: Zoning maps are now online at http://www.sandiego.gov/development-services/zoning/index.shtml or you can call the Development Services Department at (619) 446-5000.

Q: When will the overhead utility lines in my neighborhood be moved underground?

A: Contact the Utilities Undergrounding Program Information Line at (619) 533-3841 or visit online at http://www.sandiego.gov/undergrounding/

Q: Where can I apply for a passport?

A: You can apply for Passport service at City Clerk’s office: http://www.sandiego.gov/city-clerk/inforecords/passport.shtml

Q: How do I contact a County Government office?

A: You can use the general number for the Operator to the County of San Diego (858) 694-3900 or visit www.sdcounty.ca.gov for more information.

Q: How do I contact a State Government office?

A: You can use the general number for the Operator to the State of California (800) 807-6755 or visit www.ca.gov for more information.

Q: How do I contact a Federal Government office?

A: You can use the general number for the Operator to the Federal Government (800) 688-9889 or visit www.usa.gov for more information.