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Services
The Department of Information Technology was established in 1994 and provides citywide strategic technology direction, operational support of application, infrastructure, and wireless technologies, enterprise application services, and manages Information Technology services contracts. Some key areas of the Department include:
IT Fiscal Services
The IT Fiscal Services group coordinates the citywide IT budget process and monitors and reports on citywide IT expenditures.
IT Operations Management
The IT Operations Management Group manages data center, network, help desk, applications, and IT service delivery.
IT Contracts Management
The Contracts Management Group manages the contract life cycle of citywide IT contracts, Request for Quotations (RFQ)/ Request for Proposals (RFP) / Invitations to Bid (ITBs), contract negotiations, and ensures compliance with all City procurement requirements.
IT Governance and Portfolio Management
The IT Governance and Portfolio Management division performs IT-to-business relationship management functions, owns and manages the City’s IT governance and project portfolio processes, and monitors financial plans and outcomes of the City’s IT investments.
Cyber Security Compliance and Risk Management
The Cyber Security Team provides the development, implementation and management of all citywide information security policies, standards, procedures, and internal controls.
Enterprise Applications
The Enterprise Applications Group provides citywide information technology services which includes Systems, Applications and Products (SAP), Geographic Information Systems (GIS), web environments, and citywide content management.
Wireless Technology Services
The Wireless Technology Services Group manages the service delivery for public safety wireless communications technologies.