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Pay Cite Online Parking Citation Payment System FAQ

What does the Pay Cite system allow me to do?

The Pay Cite system allows you to perform website inquiries and to pay parking citations on-line. Your citation number can be found on the original ticket or on the Notice of Illegal Parking. Enter the citation number, and then click on &Next Step.& When entering the citation number, please exclude any leading Alpha-characters and/or zeroes before the citation number.

If you do not have your citation number, you can instead look-up citations by vehicle license plate number. Just enter the vehicle license plate number in the field indicated and then click on &Next Step.&

Delinquent Citations must be paid through the City Treasurers Delinquent Accounts payment site.

What if I don't have my citation number?

If you do not have your citation number, you can instead look-up citations by vehicle license plate number. Just enter the vehicle license plate number in the field indicated and then click on &Next Step.&

Why isn't my parking citation in the Pay Cite system?

If you just received your citation, you will not be able to pay online until it is downloaded to the parking citation system. Most citations are issued using handheld electronic ticket writing equipment and are downloaded within just a few days after being issued. Handwritten citations can take several weeks to be entered into the parking citation system.

If your citation is not in the system, you can still send your payment by mail or pay in-person. Just make sure you include a copy of the original citation with your payment. Your payment will be processed upon receipt. Once the citation is entered or downloaded into the system, the payment will be automatically applied to the citation and no further action will be required on your part.

If you cannot locate your citation on the website and need additional information or are experiencing difficulties accessing the website, please call Parking Administration Customer Service at (866) 470-1308.

Why won't the website let me pay my citation?

Sometimes the website may not be available for making inquiries or accepting payments. If you are unable to access the Pay Cite website it should be available within one or two hours.

If you continue to experience difficulties accessing the website, please call Parking Administration Customer Service at (866) 470-1308.

If your citation is not in the system, you can still send your payment by mail or pay in-person. Just make sure you include a copy of the original citation with your payment. Your payment will be processed upon receipt. Once the citation is entered or downloaded into the system, the payment will be automatically applied to the citation and no further action will be required on your part.

What if I can't locate my citation on Pay Cite?

If you just received your citation, you will not be able to pay online until it is downloaded to the parking citation system. Most citations are issued using handheld electronic ticket writing equipment and are downloaded within just a few days after being issued. Handwritten citations can take several weeks to be entered into the parking citation system.

If your citation is not in the system, you can still send your payment by mail or pay in-person. Just make sure you include a copy of the original citation with your payment. Your payment will be processed upon receipt. Once the citation is entered or downloaded into the system, the payment will be automatically applied to the citation and no further action will be required on your part.

If you cannot locate your citation on the website and need additional information or are experiencing difficulties accessing the website, please call Parking Administration Customer Service at (866) 470-1308.

Why does more than one parking citation show? Do I have to pay them all?

If there are other citations issued on the same vehicle or other vehicles owned by the same owner, they will be displayed as a courtesy. You may elect to pay any or all of the parking citations shown. However, it is to your benefit to pay all outstanding citations as soon as possible. Failure to pay citations timely will result in significant consequences.

How does the Pay Cite system work?

Once you have selected the citation(s) to be paid, follow the on-screen instructions. You will be asked for your credit card information and then asked to review the information to confirm if it is correct. Your credit card information will be validated, and the payment and associate credit card charge will be processed.

If the credit card information is valid and the payment is authorized, the payment will be immediately applied to the citation, and you will see the charge on your next credit card statement. You should print the on-line receipt for your records. You can also receive an email receipt if you enter an email address.

What if I'm not comfortable paying my citation on-line?

The Pay Cite system's use of 128-bit encryption, the highest level of encryption available, assures your Pay Cite transaction is safe and secure. However, if you are still not comfortable making your payment on-line you can call Parking Administration Customer Service at (866) 470-1308 and use our automated system to make your payment over the phone.

Other payment methods are also available.

Is the system secure?

This site uses 128-bit encryption, which is the highest level of encryption available. This is the same security used on all website payment applications. This site does not store any information about your credit card. Once an approval or rejection is received, the information is purged from our system.

What is encryption?

Encryption is the scrambling of information for transmission back and forth between two points. A key is required to decode the information. When you inquire about your parking ticket, the request is sent encrypted to our Pay Cite system. The Pay Cite system then decodes your request for information and sends it back to your computer in an encrypted format. When you receive it, your information is decoded so that you can read it. Because your parking citation information is being transmitted between your computer and the Pay Cite system, encryption protects your information so it cannot be intercepted and read by a third party.

What is 128-bit encryption?

There are basically two types of encryption, High and Standard. The difference between these types of encryption is the strength of capability. A High (128-bit) encryption is exponentially more powerful than a Standard (40 or 56-bit) encryption.

With 40-bit encryption, there are billions of possible keys to decipher the coded information, and only one of them works. Someone intercepting the information would have to find the right key - a nearly impossible task.

With 128-bit encryption, there are 300 billion trillion times as many keys as with 40-bit encryption. It is virtually impossible for an unauthorized party to find the right key, even if they are equipped with the best computers. The Pay Cite system uses the highest level 128-bit encryption to ensure your online transactions are secure.

What if I get a message that the system is not available?

If you receive a message that the system is unavailable for accepting payments it should be available within one to two hours. For your convenience, the Pay Cite system is generally available 24/7. However, on occasion, the system may be down for routine maintenance or repairs.

If you continue to experience difficulties accessing the website, please call Parking Administration Customer Service.