Public and Media Affairs Office

Monday, April 11, 2005

(619) 236-6851

10th Annual Citizen Survey Gives City High Ratings;
Departments and Programs Recognized at City Council
City Libraries Top-Rated for 2004, 92 Percent Satisfied With Overall City Services

SAN DIEGO - The San Diego City Council today recognized the City's top-rated departments and programs for their work in providing services to the City of San Diego citizens. The ratings were based on the City's 10th annual telephone survey of residents (PDF: 543K).

According to the 2004 Resident Satisfaction Survey, 92 percent of San Diego residents are satisfied with the City's services.

"Providing great customer service is a top priority for City employees," said City Manager Lamont Ewell. "I'm proud of this organization. Our employees care about the citizens." The survey showed that the highest-rated City service was Library Services with a 94 percent satisfaction rating. Director Anna Tatár heads up that department.

Other programs with a satisfaction rating of 90 percent or greater included:

  • Fire Emergency Service, 93 percent, Fire-Rescue Department; Jeff Bowman, Fire Chief.
  • Quality Web Site As A Means To Conduct Business, Get Information or Receive Services From The City, 93 percent, Information Technology and Communications Department; Ellen Schauer, Web Development Manager.
  • City-provided Residential Trash Collection, 92 percent and City-Provided Home Recycling, 91 percent; Environmental Services Department; Elmer Heap, Director, Collection Services Division, Chuck Woolever, Deputy Director.
  • Quality Parks and Recreation Facilities, 91 percent, Park and Recreation Department; Ellen Oppenheim, Director.

The survey was conducted in October 2004 by the Behavior Research Center. It involved 600 in-depth telephone surveys to obtain statistically significant results with a demographic mix comparable to the actual population of the City.

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