Accessibility and Website Information Skip Site Wide Navigation Skip to Content City Seal | HomeCity of San Diego | Home
Search City of San Diego

Contact Us

Civic Center Plaza
1200 Third Ave, Suite 1000
San Diego, CA 92101
Phone: (619) 236-7300
Fax: (619) 236-6106

Customer Survey Form

The employees of the Risk Management Department have embraced excellent customer service as our number one priority. It is our job to get you through the process and to a decision. Please take a moment to complete our Customer Survey Form. Your input will be very valuable.

Check the box next to the answer which best represents your experience.

1. Which of the following served you?

2. You believe staff listened to your problem.

3. You felt that you were important to us.

4. Staff was patient and took the time to explain the facts or the decision to you.

5. Your questions were answered.

6. Your telephone calls were returned in a timely manner.

7. Appointments were kept as scheduled.

8. The information and materials were provided in a timely manner.

9. The letter(s) and other written information you received were easy to understand.
10. What was your overall impression of the service you received?

If possible, please provide the following information: