Contact | Risk Management

Civic Center Plaza
1200 Third Ave, Suite 1000
San Diego, CA 92101
Phone: (619) 236-7300
Fax: (619) 236-6106
Email: riskmanagement@sandiego.gov

Customer Survey Form

The employees of the Risk Management Department have embraced excellent customer service as our number one priority. It is our job to get you through the process and to a decision. Please take a moment to complete our Customer Survey Form. Your input will be very valuable.

Check the box next to the answer which best represents your experience.

1.	Which of the following served you? Reception/Administration Flexible Benefits SPSP/401K Public Liability Employee Assistance Safety/Wellness Long Term Disability Rehabilitation
2.	You believe staff listened to your problem. Always Mostly Seldom Never N/A
3.	You felt that you were important to us. Always Mostly Seldom Never N/A
4.	Staff was patient and took the time to explain the facts or the decision to you. Always Mostly Seldom Never N/A
5.	Your questions were answered. Always Mostly Seldom Never N/A
6.	Your telephone calls were returned in a timely manner. Always Mostly Seldom Never N/A
7.	Appointments were kept as scheduled. Always Mostly Seldom Never N/A
8.	The information and materials were provided in a timley manner. Always Mostly Seldom Never N/A
9.	The letter(s) and other written information you received were easy to understand. Always Mostly Seldom Never N/A
10.	What was your overall impression of the service you received? Great Good Okay Weak Bad
If possible, please provide the following information: Date of Service Time Name of Risk Management Employee:
Additional Comments: