Information about your credit report
The Collection Program reports unpaid accounts to various credit reporting
agencies. In most cases, accounts are reported to these credit reporting
agencies if they are not paid in full within as little as 60 days of referral
for collection (see Credit Reporting Policy,
PDF: 46K). If an account is paid after that period, the credit reporting
entry is subsequently updated to reflect the paid status of the account.
On occasion, information we report for one consumer, may appear on another
consumer’s credit report. If the information we reported is accurate,
there is very little that Collection Program staff can do to correct
this problem. To resolve such problems, consumers should contact the agency
reporting the information inaccurately. We report information to the following
credit reporting agency:
If your account is paid in full and you feel that, based on our Credit
Reporting Policy (PDF: 46K), the account should not be reported, you
may request that we remove the credit reporting entry. In evaluating such
requests for removal and consistent with our policy, our staff will give
consideration to issues such as returned mail or notices, errors in processing,
and the timeliness of City responses to citizen requests. Staff may request
that you provide documentation to support any claims you make. In many
cases, there is not sufficient justification to remove the credit entry.
For additional information on consumer credit reporting and your rights, contact:
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