Hardship Variance and Cost Recovery Fee

Under the Emergency Water Regulations, a customer can file a hardship variance from the Level 2 restrictions if, due to particular circumstances, a specific requirement of the regulations would result in undue hardship. Customers are required to file an application for variance, along with supporting documentation.

There is a non-refundable processing fee as part of the variance request. Variance requests from larger customers generally require more time to process and therefore a higher fee is required. The fees are based on meter size:

• $25 ¾" and 1" meters (single family residence, very small commercial properties)
• $50 1 ½" and 2" meters (medium commercial properties and most irrigation meters)
• $100 2" meters and larger (large commercial properties)

For variance criteria and to download a Variance Request form, please go to:

• Variance Request Form, Criteria and Low-Income Fee Waiver (PDF)