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Water Survey Programs

Residential Water Survey Programs

Residential Water Survey Program

This City-wide program is offering free-of-charge single-family and multifamily (up to eight units) water surveys to water customers who pay their water bills to the City of San Diego. As part of this program, a Water Conservation Representative will tour your property to identify leaks and water-saving opportunities.

Participants can receive water-saving equipment and information, including low-flow showerheads, faucet aerators and other free items. The Representative will also evaluate your landscape and irrigation systems. Since this program emphasizes customer education, it is important the tenant/occupant be present at the time of the survey.

For more information, or to schedule a Water Survey, call the City of San Diego Water Conservation Hotline at (619) 570-1999 or email us at watersurvey@sandiego.gov and provide your name and day time phone number.

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Multi-Family (over eight units) Water Survey Program

Multi-Family Survey is a new program developed by the Public Utilities, Water Conservation Section to help multi-unit properties decrease their water use. The two types of multi-family surveys that are currently available are:

  • Short Survey
  • Long Survey

With the Short Survey approach, the water surveyor trains the maintenance person on how to check for water leaks, measure water flow (showerheads, toilet, and kitchen faucets), and check for toilet leaks. The maintenance person then conducts a survey of each unit, completes the required paperwork and submits it to Water Conservation. If the property has landscape, an irrigation specialist will review irrigation and landscape and make recommendations to reduce water. After submittal, an analytical report is generated within two to four weeks which explains water savings and offers recommendations for both interior units, and exterior landscape. Showerheads and faucets aerators will be given, if needed, after the raw data is received from the property owner/manager. In order to train the maintenance person, we need one to two units available for access at time of appointment.

The Long Survey approach is available to any apartment complex up to 25 units. Surveyors will check every single unit, measure water flows, check for leaks, and provide showerheads and aerators as needed on the day of the survey. If the property has landscape, an irrigation specialist will review irrigation and landscape and make recommendations to reduce water. An analytical report is generated within two to four weeks, which explains water savings and offers recommendations for both interior units, and exterior landscape. Note: The property manager or maintenance person will be required to assist the surveyor during the survey.

  • Note that City Staff will only enter units with the appropriate notification given to the tenants and accompanied by maintenance staff.
  • Please instruct all tenants to remove all items from the top of their toilet tanks.
  • All bathtubs need to be empty so the surveyor can measure the flow of the shower heads.

To schedule a survey, or for more information, please call 619-570-1999, or e-mail us at watersurvey@sandiego.gov and provide your name and day time phone number.

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Commercial Landscape Survey Program

Commercial Landscape Survey Program

The Commercial Landscape Survey Program is provided free of charge to commercial, industrial and institutional customers in the City of San Diego. By getting involved in this program, properties will receive an audit of the irrigation system, practical advice, water-saving recommendations and a water-use budget. Many properties can expect water savings of between 20 and 40 percent. Skilled surveyors will review the water-use history of the property to determine where water savings are possible. Participants will also receive a written evaluation of the irrigation system's performance, aerial photos of the property, a water-use estimate for the upcoming year and an irrigation controller schedule for each month.

To schedule a survey, or for more information, please call 619-570-1999, or e-mail us at watersurvey@sandiego.gov and provide your name and day time phone number.

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Water-Wise Business Survey Program

The City of San Diego continues to stress the importance of using water wisely. Limited supplies in the region are reminders that our water supplies cannot be taken for granted. Water conservation from commercial, institutional and industrial businesses has been outstanding, yet there is still opportunity to conserve this limited and essential resource. All City of San Diego businesses are encouraged to utilize the following resources when looking for ways to achieve greater water use efficiency.

FREE Water-Wise Business Survey NEW!

What is a Water-Wise Business Survey?

A Water-Wise Business Survey is a free service to all commercial, industrial and institutional customers who pay their water bills to the City of San Diego. This service provides a customized review of their water usage, including an on-site visit to identify areas where water use efficiencies can be achieved and effectively implemented. Recommendations can help customers use water more efficiently and save energy. Download a Water-Wise Business Survey brochure (PDF) for additional information.

How is a Water-Wise Business Survey Performed?

A representative will:

  • Schedule an appointment to meet with you at the site
  • Review historic water usage
  • Provide meter reading instruction
  • Check indoor water-using equipment for leaks and gallons per minute rates
  • Prepare a follow-up report with
    • Recommended equipment upgrades
    • Water management improvements
    • Applicable rebate incentive opportunities
    • Cost/benefit analysis, payback periods for recommended enhancements

How can a Water-Wise Business Survey help your business or institution?
  • Reduce water consumption
  • Reduce wastewater discharge
  • Reduce energy usage
  • Reduce utilities bills
How to schedule a Water-Wise Business Survey

To schedule a Water-Wise Business Survey, please complete this Water-Wise Business Survey Request Form (PDF), then scan and send to: waterwisebusiness@sandiego.gov or fax to (619) 533-5300. You may also call (619) 533-4203 to speak to a City representative.

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Rebates for Water Saving Devices

Find ways to save water, energy and lower utility bills by upgrading devices such as toilets, urinals, connectionless food steamers, air-cooled ice making machines, dry vacuum pumps, cooling tower conductivity controllers and pH conductivity controllers. Visit the SoCal WaterSmart website.

Or find out more about the City of San Diego Outdoor Rebate Program available to City commercial customers for a limited time!

Guaranteed Water Program

The Guaranteed Water Program exempts research and development or industrial manufacturing firms from mandatory water restrictions in times of drought in exchange for their participation in daily water conservation programs, including the use of recycled water. Find more information on the program and how to participate.

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