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Customer Outreach

Customer Satisfaction Survey

The City of San Diegos Public Utilites Department is continually looking for ways to improve our service to our customers, so hearing from you is important to us.Whether it is our crews repairing a water leak or out joint effort with Streets Division to repair a utility service trench, or general comments about our services, we want to hear about your experience.

Thank you for taking the time to give us your input.

The City may collect your Uniform Resource Locators [URL] or Internet Protocol [IP] address [Addresses] to ensure and protect the integrity of the survey. Your Addresses will not be made public in any way. Further, the City will not release, sell, give way or otherwise disclose your Addresses to any third parties. Please, only one survey from each URL or IP address.

You can fill out the customer service survey whether you have a door hanger or not. If you have a door hanger, have it with you to answer the questions about the type of door hanger you received. There are several door hangers (PDF) we use for our different services and we want to make sure that your feedback is forwarded to the appropriate section of our team. If you did not receive a door hanger, please check the appropriate box below and describe the service you received or observed.

Please only fill out the survey if you received a doorhanger survey card at your home or business. Otherwise, you can make your comments via email at water@sandiego.gov or call (619) 515-3500.

Check the appropriate box:

  I received a customer satisfaction survey door hanger and would like to fill out the survey online. Refer to your door hanger to check the box: