Locate Your Water Meter

To help prevent small leaks from becoming big problems and to reduce water loss in the system, we need your help. Saturated soil, standing water, and water flow from the water meter are signs of a possible leak. The following is provided to help you investigate small water leaks.

1. Is the water leak consistent or intermittent?

Consistent flow of water - It may be a water leak.
Intermittent - It may be due to some nearby irrigation run-off or a construction project. Check around the neighborhood.

Image Illustrating How to Locate Your Water Meter

Click on image for larger view (PDF)

2. Locate your water meter outside of your property.
Your water meter is located in a water meter box (PDF: 447K). The box is covered with a removable lid.

3. If possible, remove the box lid with a large screwdriver.
Please exercise caution as you do so.

4. If there is standing water inside the box, you may bail out the water to view the meter.

5. Which side of the water meter is the leak coming from?
View water meter box diagram above.

Property side - It is your responsibility to repair the leak. You may hire a certified plumber. (The Water Department maintains the property side gasket/washer only).
Water Department side - A City crew will come out to repair the leak. You will not be charged for water that leaking on the City side.

6. When you've completed investigation leaks at the meter, please be sure to put the lid back on the meter box.

If you are experiencing difficulties with any of the items listed above, please call (619) 515-3525 to request City assistance.

To report a leak, or if you need assistance with determining the source of a leak, call the Water Department at (619) 515-3525.