Establishing or Cancelling Service

In order to establish or cancel water and sewer service in the City of San Diego, you need to contact a Water Department Customer Service Representative at (619) 515-3500. If you prefer to do business in person, you are welcome to visit our Customer Service office at 600 B Street, Suite 1100.

Normally, water service to houses has not been turned off so restarting service is as easy as a phone call. In instances where the water has been shut off, the Water Department will try to have service restored within 24 hours.