San Diego

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Who to Call

If you have an emergency, dial 9-1-1

For provider contact information:

Call 2-1-1 or 858-300-1211

Visit 211sandiego.org

Homeless Outreach Team

How can I get help or help someone in need?

There are many ways you can get help if you are experiencing homelessness or help someone in need that you know is experiencing or at-risk of becoming homeless in the City of San Diego. 

Organization Contact

211 San Diego

If you need immediate assistance, please call 2-1-1 for information on resources and services near you.




Dial 2-1-1 or (858) 300-1211

City of San Diego Homeless Outreach Teams


[email protected]


(619) 446-1010

San Diego Housing Commission

Provides assistance to support housing stabilization including financial assistance, deposit assistance or federal housing vouchers to low-income households, and more.




[email protected]


(619) 578-7768

Downtown San Diego Partnership's Family Reunification Program

Provides assistance services to clients who are homeless (or at imminent risk) in the City of San Diego who wish to return to their family or other support system. 


[email protected]


(619) 501-952

Neighborhood Policing Division

The City of San Diego has established a Neighborhood Policing Division (NPD) within the San Diego Police Department, whose mission is to enhance the quality of life and safety in San Diego neighborhoods in a manner that is compassionate, professional and fair to all. 

Homeless Outreach Teams

Outreach services are critical to identifying those in need of assistance and directing them to the appropriate services. The City of San Diego's Homeless Outreach Team (HOT) aims to provide homeless citizens a liaison to seek out available social services.

The HOT team consists of police officers, mental health professionals and social workers who go out into the community seven days a week. They contact homeless individuals to build trust, provide education and assist them with available resources. The purpose of this team is to provide an alternative to enforcement for those who find themselves in need of assistance and willing to accept help.  

Progressive Enforcement Model

The San Diego Police Department’s Neighborhood Policing Division uses a “progressive enforcement” model that provides a consistent approach that is compassionate yet firm. Officers are trained to always offer services to individuals with whom they come in contact, encourage them to accept services and educate them on the law when necessary.

If an individual violates the law and is eligible for, but declines the offer for services or shelter, officers will use a staged approach to enforce. Applying a consistent and progressive enforcement posture, the City provides a high level of responsiveness to community concerns while allowing flexibility for those willing to accept available help. 


San Diego offers a variety of diversionary options for individuals facing certain quality of life offenses. In 2019, the Neighborhood Policing Division began a Direct Placement Diversion pilot program to provide individuals a shelter bed and access to services. Under the program, if an individual accepts placement and stays in a shelter or subsequent housing solution for 30 days, their citation will not be filed. This along with other mental health and substance abuse treatment programs are vital first steps to ending the cycle of homelessness for many.

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