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Citizens' Assistance Frequently Asked Questions

I would like to report a pot hole.

Call the Street Division at (619) 527-7500 or use the on-line Street Service Request Form at http://apps.sandiego.gov/streetdiv/

I would like to start a business and get a Business License.

You may apply at the City Treasurer's Office at 1200 Third Ave., first floor, in downtown San Diego; or call the Business Tax Division at (619) 615-1500. Please see the following website for Small Business Assistance information at http://www.sandiego.gov/economic-development/business.shtml

I would like to get a building permit.

If your project is within the City of San Diego, please call (619) 446-5000 or visit the website: "Development Process: Step by Step" at http://www.sandiego.gov/development-services/devprocess.shtml. You may also apply for a "Simple Permit" online by visiting the following website: http://www.sandiego.gov/development-services/industry/simplepermits.

My credit report shows a debt to the City of San Diego.

Call City Collections at (619) 744-3100 or visit the Delinquent Accounts (Collections) Division website at http://www.sandiego.gov/treasurer/delinquent.shtml

The light on my street is out.

Call the Street Division at (619) 527-7500 or use the online Street Service Request Form at http://apps.sandiego.gov/streetdiv/

Someone left an item (sofa, refrigerator, mattress, etc) in the alley.

Call the City's Environmental Services Department/Litter Control at (858) 694-7000 or submit a Service Request online at https://www.sandiego.gov/environmental-services/collection

The trees on my street need trimming.

Call the Street Division at (619) 527-7500 or use the online Street Service Request Form at http://apps.sandiego.gov/streetdiv/

I want to have a birthday party at a park, do I need a permit?

Call that park's Recreation Center for information. Please see the website at http://www.sandiego.gov/park-and-recreation/centers/recctr.shtml for contact information.

Who do I contact to request a trash container or report a missed collection?

Call the City's Environmental Services Department at (858) 694-7000 or make a request via the ESD's website at https://www.sandiego.gov/environmental-services/collection.

My neighbor's yard is overgrown with weeds.

You may call the Fire-Rescue Department, Weed Abatement Office at (619) 533-4444.

Can you tell me how to file a claim against the City?

Call Risk Management Department/Claims at (619) 236-6670. Please review the instructions located on the City's website at http://www.sandiego.gov/riskmanagement/services/liability.shtml

Who can I call if tree roots have damaged the sidewalk?

Call the Street Division for sidewalk, ramp and street repairs at (619) 527-7500, or use the on-line Street Service Request Form at http://apps.sandiego.gov/streetdiv/

Can you please tell me in which Council District I am located?

You may find information about the City Council on the City of San Diego website at http://www.sandiego.gov/citycouncil or you can call (619) 236-6440.

What are the dates and times the City Council meets?

When in session, the Council meets every Monday at 2 p.m., and every Tuesday at 10 a.m. and 2 p.m. Council Meeting dates and times are posted by the City Clerk's Office.

Who do I call regarding parking tickets?

Call Parking Management/Parking Citations at (866) 470-1308, or visit the Parking Management website at http://www.sandiego.gov/parking for more information.

How do I request a birth certificate?

That is a County government function. For more information, please call (619) 237-0502, or visit the County's website at https://arcc.sdcounty.ca.gov/Pages/default.aspx

How can I get married at City Hall?

We do not perform marriages at City Hall, that is a County government function. For more information, contact the County Recorder's Office at (619) 237-0502, or visit the County's website at http://www.sdarcc.com/arcc

Can I have the phone number for the Water Department?

For customer service and billing issues, please call (619) 515-3500. For emergency services, please call (619) 515-3525. Visit the Public Utilities web site at http://www.sandiego.gov/water for more information.

When will the overhead utility lines in my neighborhood be moved underground?

Contact the Utilities Undergrounding Program Information Line at (619) 533-3841 or visit online at http://www.sandiego.gov/undergrounding/

How do I contact a San Diego County government office?

You can call the general number for the operator to the County of San Diego: (858) 694-3900. Also, you can visit www.sdcounty.ca.gov for more information.

How do I contact a state of California government office?

You can call the general number for the operator to the state of California: (800) 807-6755. Also, you can visit www.ca.gov for more information.

How do I contact a federal government office?

You can call the general number for the operator to the federal government: (800) 688-9889. Also, you can visit www.usa.gov for more information.

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