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About the Department

Department Mission
To engage and empower City employees, elected officials, and the public through transparency, efficiency, and accountability.

Department Vision
Excellence in municipal service delivery.


Performance & Analytics improves the City’s efficiency and effectiveness. The Department improves City operations and customer service through innovative programs like Citywide Engagement, Data and Analytics, Operational Excellence, Performance Management, and the 311 Customer Experience program with its signature Get it Done web and mobile application.  For more information, please review the department's PDF icon Tactical Plan and Budget.

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