Under the guidance of the CA Department of Public Health and San Diego County’s Public Health Officer, the San Diego Public Library will be closed until further noticeOnline library servicesContactless Holds Pickup, and most book drops are available to the public. Find specific information on operations.

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Pickup Service

While libraries are closed for full service, San Diego Public Library provides resources to patrons online through our eLibrary as well as access to physical materials through our limited contactless Pickup Service.
 
Please refer to the dates below to determine when you can pick up your holds while the Library remains closed.
 
Please note that this timeline is subject to change:
  • May 26th – Patrons with outstanding holds may begin picking up these materials at designated outdoor Pickup Service locations.
  • June 1st – Patrons may begin placing holds to pick up at designated outdoor Pickup Service locations.


Hours and Locations

Pickup Service is available Monday through Friday, 10:30 a.m. to 5:30 p.m.

If you have uncollected available holds before the Library closed on March 16th, you will receive an email with the designated location to retrieve your holds when they are ready.

 
 
Pickup Service Location Holds for these Locations
Allied Gardens/Benjamin Library
(619) 533-3970
Allied Gardens/Benjamin Library
Carmel Valley Library
(858) 552-1668
Carmel Valley Library
College Rolando Library
(619) 533-3902
College-Rolando Library
City Heights/Weingart Library
(619) 641-6100
City Heights/Weingart Library
Kensington-Normal Heights Library
La Jolla/Riford Library
(858) 552-1657
La Jolla/Riford Library
Linda Vista Library
(858) 573-1399
Linda Vista Library
Logan Heights Library
(619) 533-3968
Logan Heights Library
Mountain View/Beckwourth Library
Mira Mesa Library
(858) 538-8165
Mira Mesa Library
Mission Hills-Hillcrest/Knox Library
(619) 692-4910
Central Library
Mission Hills-Hillcrest/Knox Library
North Park Library
University Heights Library
Mission Valley Library
(858) 573-5007
Mission Valley Library
North Clairemont Library
(858) 581-9931
Balboa Library
Clairemont Library
North Clairemont Library
North University Community Library
(858) 581-9637
North University Community Library
Pacific Beach/Taylor Library
(858) 581-9934
Pacific Beach/Taylor Library
Point Loma/Hervey Library
(619) 531-1539
Ocean Beach Library
Point Loma/Hervey Library
Rancho Bernardo Library
(858) 538-8163
Rancho Bernardo Library
Rancho Peñasquitos Library
(858) 538-8159
Carmel Mountain Ranch Library
Rancho Peñasquitos Library
San Carlos Library
(619) 527-3430
San Carlos Library
San Ysidro Library
(619) 424-0475
Otay Mesa-Nestor Library
San Ysidro Library
Scripps Miramar Ranch Library
(858) 538-8158
Scripps Miramar Library
Serra Mesa-Kearny Mesa Library
(858) 573-1396
Serra Mesa-Kearny Mesa Library
Skyline Hills Branch Library
(619) 527-3485
Paradise Hills Library
Skyline Hills Library
Tierrasanta Library
(858) 573-1384
Tierrasanta Library
University Community Library
(858) 552-1655
University Community Library
Valencia Park/Malcolm X Library
(619) 527-3405
Oak Park Library
Valencia Park/Malcolm X Library

 

 

Contactless Pickup Step-by-Step

Contactless Pickup Service graphic
 

You may pick up holds only during Pickup Service hours (10:30 a.m. – 5:30 p.m.). You do not need to call ahead or book an appointment. Please refer to the hold pick up notice email for the deadline to pick up your items. After that date, your item(s) will be placed back on the shelves.

When arriving, follow the posted signs to find the designated parking/waiting area. You will need to have a mobile device to call the library when you arrive.

When you call the library, you will need to have your library card number ready to present. Staff will retrieve your items, check them out to your account, and let you know that they are coming out to place your materials on the Pickup Service table.

STAY IN YOUR CAR or DESIGNATED WAITING AREA and on the phone until one of our staff members place the items on the Pickup Service table. Remain in your car/waiting area until a staff member tells you that it is safe to leave your car/waiting area and retrieve your items.


Frequently Asked Questions

Browse the FAQs below for more detailed information about contactless Pickup Service, or Ask Us for more information.

What are the safety precautions I should be aware of?

All staff members are required to wear gloves, a face mask and will practice safe social distancing from other staff members and members of the public during the contactless Pickup Service, in accordance to San Diego County workplace safety policies and CDC guidelines. Pickup Service Table will be sanitized regularly. Anyone picking up materials must wear a mask.

How do I convert my temporary digital library card into a permanent library card to use Contactless Pickup Service?

Customers may convert their digital library card into a permanent physical library card by contacting any of the Pickup Service Locations. Staff can verify their information over the phone to be issued a permanent library card.

Where do I pick up my holds?

Please refer to your holds notice to verify your Pickup Service Location. Please note that beginning July 6th we are expanding Pickup Service Locations and holds placed on or after July 6th will be sent to the corresponding Pickup Service Location. If you wish to transfer your hold to a different Pickup Service Location, please call the Pickup Service Location where your item is being held to request the transfer. For more information please call 619-236-5800 for assistance.

How long can I keep checked out materials?

All materials checked out during Pickup Service will be checked out for 30 days or until further notice, with the exception of San Diego Circuit items that continue to have a 28 day loan period.

  • Beginning Tuesday, May 26th, there will be new due dates for all new items picked up via Pickup Service. If you checked out your items prior to Monday, March 16th, you may observe the current due date of August 31st.

Who can use Pickup Service?

Pickup Service is available for current physical library card holders whose account is in good standing. If you have a temporary library card number, please call the library you choose to visit so they can update your account and arrange for a permanent library card to be issued when you check out.

What if I need special arrangements to use Pickup Service?

If special arrangements are required please contact your Pickup Service Location to make arrangements. You may also email [email protected] if you are not able to use a phone for your request.

What if my account is not in good standing?

We highly recommend that you check the status of your library account before heading over to the Library. If you have a balance due $10.00 or higher or have been referred to the City Treasurer, you must pay the outstanding balance in full before you can pick up any held items. For your safety and the safety of our staff, we will not be able to process payments at pick up. If you would like to pay your balance, you may do so through our online payment system prior to picking up your items.

Who can pick up my items?

Anyone may pick up your items, but they must present your library card or have your library card number to pick up your items. Staff will not release items to those without a library card number. We cannot accept a driver’s license or other form of identification in lieu of a library card number.

What if I no longer want to check out the items I have on hold?

Please call the Pickup Service Location where your item is being held to cancel the hold. For more information please call 619-236-5800 or email [email protected] for assistance.

How do I reserve items?

You can reserve most titles online or over the phone. There is no fee for this service. Once your hold is available, you will be notified via email. Please refer to the hold pick up notice email for the deadline to pick up your items. After that date, your item(s) will be placed back on the shelves.

If you have a temporary library card number you will have a two-item hold limit. Please call the library you choose to visit so they can update your account and arrange for a permanent library card to be issued when you check out.

How do I renew items?

  • Renewing online: You can renew materials by logging into your online account.
  • Renewing over telephone: Please call the Library branch near you to renew by telephone (library card number required).
  • Automatic renewals: One day before they are due, items will be automatically renewed from their original due date if they are eligible for renewal. Items with active holds and no available copies, already renewed five [5] times, or belonging to the categories* listed below are not eligible for renewal. Please verify your due dates by logging into the online catalog.

*The following items cannot be renewed: items with outstanding holds, Express books and DVDs, eReader devices, interlibrary loan materials, laptop computers, museum passes and story kits.

Where do I return items?

You may return your library material through our book drops at any of our 34 library locations*. Please visit Book Returns webpage for more information. To protect patron and staff safety, returned library materials are being quarantined for a period of 96 hours before being checked in. Please allow up to 7 days for returns to be removed from your account. 

*Paradise Hills Library & Clairemont Library book drops are closed until further notice.

Can I still put items in the outside book drop?

Yes. Beginning July 6th, our outside book drop boxes and book returns are open at 34 locations* Mondays at 9 a.m. and will remain open 24 hours a day until Fridays at 5:30 p.m. At this time, book drops are not open on weekends and we cannot accept donations. Please visit Book Returns webpage for more information.

*Paradise Hills Library & Clairemont Library book drops are closed until further notice.

What if I don’t have a car, but still want Pickup Service?

Walkup Service is available at all services offering Pickup Service. When you arrive, please find the designated signage and waiting area for Walkup Service and call the number listed on the sign. When you call the phone number, you will need to have your library card number ready to present. Staff will retrieve your items and let you know that they are coming out to place your materials on the Pickup Service table. Do not approach the table to retrieve items until staff tell you it is safe to approach the table to retrieve your items.

How do I renew my library card online?

Library cards that would have expired during Library closure have been extended through October 1st now and will be extended as necessary during Library closure. If your library card expired before that time, please contact the Library for assistance.

Where can I find up-to-date and accurate information about COVID-19/Coronavirus?

The City of San Diego maintains the most current information regarding COVID-19 on its website. Please visit https://www.sandiego.gov/coronavirus for information.

The County of San Diego also has resources available on its website.

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