The City of San Diego wants to hear from community members about its plan to improve the digital customer experience. Over the next six weeks, staff from the City’s Performance & Analytics Department will attend various community meetings to share its Digital Customer Experience Strategy (DCX).  

A first-of-its-kind strategy, the DCX identifies gaps in how the City of San Diego currently serves people, suggests tangible ways to improve, and provides long-term recommendations to meet -- and ultimately exceed -- customer expectations. 

“Digital services are about people,” said Kirby Brady, the City’s Chief Innovation Officer and Performance & Analytics Department Director. “By taking a human-centered approach as we implement technology, we can make our customers’ and employees’ lives easier.” 

Customer service is a key operating principle of the City’s Strategic Plan that aims to value residents, customers and employees by designing solutions and services that put people first.   

In addition to attending a DCX information session, people are encouraged to fill out the online survey in English or Spanish. 

Informational presentations will be on the agenda at the following community meetings: 

Tuesday, Oct. 10, 2023

• University City Planning Group (UCPG), 6 p.m. hybrid (Zoom / 9880 Campus Pointe Drive in third floor Terra Nova room)

Wednesday, Oct. 11, 2023

• San Ysidro Planning Group, 5:30 p.m. at San Ysidro School District Education Center Board Room, 4350 Otay Mesa Road, San Diego, CA 92154

Wednesday, Oct. 18, 2023 

• Tierrasanta Community Council and Planning Group, 6:30 p.m. at Tierrasanta Recreation Center, 11220 Clairemont Mesa Blvd., San Diego, CA 92124

Wednesday, Oct. 25, 2023 

• Ocean Beach Town Council, 7 p.m. at the Point Loma/Hervey Library, 3701 Voltaire St., San Diego, CA 92107

Tuesday, Nov. 7, 2023

• Uptown Planners, 6 p.m. at Joyce Beers Community Center, 3900 Vermont St., San Diego, CA 9210
• Eastern Area Communities Planning Committee, 7 p.m. at Teen Challenge, 5450 Lea St., San Diego, CA 92105

Information sessions will also be hosted on: 

Tuesday, Oct. 24, 2023 

• Council District 5 DCX Information Session, 6 p.m. at Ed Brown Center, 18402 W Bernardo Drive, San Diego, CA 92127

Tuesday, Nov. 14, 2023 

• Citywide Digital Information Session, 6 p.m. on Zoom.

To learn more, visit the City’s website at www.sandiego.gov/digitalcx.