This division, comprised of the four sections below, provides day-to-day maintenance and repair, modernization, and improvement services including, emergency repairs, deferred maintenance, and tenant improvements to more than 1,600 citywide facilities. Deferred maintenance work includes re-roofing, replacing heating, ventilating and air conditioning systems; electrical repairs and conducting structural repairs.

1. Work Control Section
   Commonly known by City workers as the facilities "Trouble Desk," this section receives internal facility maintenance work requests, prioritizes each request, and manages the personnel and other resources required to complete the work.

2. Maintenance and Operations Section
   This section conducts preventive maintenance and repair of City facilities and equipment. To ensure that City facilities remain safe and operationally sound, this section employs a variety of skilled trades, including carpenters, electricians, locksmiths, refrigeration mechanics and Heating, Ventilation and Air Conditioning (HVAC) technicians, painters, plumbers and construction estimators.
3. Special Projects Section
   This section includes all trades necessary to perform small (less than $100,000) repair or improvement projects.

4. Contracts Section
   In addition to in-house forces, the division relies on specialty contractors to perform maintenance, repairs and improvements on various building systems. Most notably, conveyance systems (elevators and escalators), fire alarm and fire protection systems are maintained through contracts with specialized vendors in these systems.