Customer Services

Note -The Customer Service Line, Emergency Repairs Line and Lakes Information Line will not be available due to scheduled maintenance on Sunday, February 26, 2017 from 7:00 AM to Noon. Please call 619-527-5481 directly to report a water system leak, meter leak, sewer spill, or pressure problem during that timeframe.


At the Public Utilities Department our customers are the first priority. Here you will find useful information about services, your bill, how you can pay easily and your rights and responsibilities.

Welcome to the Public Utilities Department Brochure

Advanced Metering Infrastructure (AMI) Program




Contact Information

For questions or concerns, call (619) 515-3500 or [email protected]
7:30 a.m. to 5 p.m., Monday through Friday