City of San Diego Wins Best of the Web Award for Redesigned Web Portal

Best of the Web logo

San Diego - The City of San Diego was honored with a 2016 Best of the Web award for its redesigned city
web portal by the Center for Digital Government. The annual awards program recognizes city, county and
state governments for their work to engage citizens online while also providing them with innovative Web

The City's redesigned web portal,, was completed following an unprecedented public
outreach effort that included nearly 6,000 San Diego residents from across the city taking part in surveys,
focus groups and workshops. The new site was designed with San Diegans in mind. Users are able to
quickly find the right page in just a few clicks or taps. The most popular City services and information can
be easily found at the top of the homepage.

In an effort to minimize search times, the site also features a "Get it Done" section to help users complete
tasks faster, such as reporting a pothole, paying a water bill, finding a nearby park, checking the status of
permits or applying for a business license.

"This is a testament to our commitment to building a website by San Diegans for San Diegans," Mayor
Kevin L. Faulconer said. "We set a new standard for community involvement by talking directly to
thousands of San Diegans and designing the website based on their feedback. From making our city
more transparent with our public records portal to implementing the new 'Get It Done' system to
improve customer service, I'm proud of the work we’ve done so far but we're not finished yet. Exciting
new features will continue to be added to make sure San Diego’s website is as innovative and dynamic as
the people it serves."