In an effort to make government more efficient and accessible for all San Diegans, Mayor Kevin L. Faulconer has introduced a newly redesigned City of San Diego website that focuses on an enhanced user experience – and we’re asking for your feedback to make it even better while it is in its beta state.
“A core focus of my administration is rebuilding San Diego's infrastructure. While that means fixing our streets, upgrading our parks and building new libraries, it also means updating our digital infrastructure,” Mayor Faulconer said. “This website was designed by San Diegans, for San Diegans. Every line of code was written to help you find what you’re looking for and complete tasks faster, representing another major step forward in our work to make your city government more efficient and effective.”
A New Website That Puts Customer Service First
The website is here to serve you, so it was designed to be more user-friendly and easier to understand. The project has been completed in a year thanks to collaboration from residents, businesses and community leaders who provided valuable feedback as the City developed the site.
Designed with San Diego in Mind
Community engagement is at the core of the website redesign project. The project started in February 2015 with a resident survey that anticipated 1,200 responses but, due to extensive outreach, garnered nearly 5,000 responses. Survey participants represented all San Diego communities, as well as a variety of ages and ethnicities.
Out of those respondents, more than 900 volunteered to be a part of focus groups and beta tests as the City designed and developed its website.
This first phase of the website revamp created a new information architecture from the home page to help residents have an easier time completing tasks such as registering for a library card, finding their closest park, checking on the status of permits and paying their water bills. A new “Get It Done” section lets users quickly find the right page in just a few clicks or taps.
The backbone of the previous website used a content management system that was implemented in 2002, making it inefficient and difficult to update. The new website uses Drupal, a system that is widely regarded across the technology industry as one of the world’s top content management systems. Because it is open source, Drupal provides a future-proof solution that will ensure SanDiego.gov can keep up with web best practices for years to come.
The next phase of the website will include rewriting content on the site to be more web friendly.
Help Us Make It Even Better
A feedback tab is on every page in order to learn which updates you think are a priority.
Mayor Faulconer invites you to provide feedback on the new site by clicking on the yellow tab on the right side of each webpage. It is with your help that we will continue to build our better San Diego.