Customer Care Center

Customer Care Frequently Asked Questions

General Questions

What services are featured in the Customer Care Center?

Is there a charge to sign up for a Customer Care Center account?

Do I need any special hardware or software to utilize the Customer Care Center payment service?

How secure is my bill payment and personal information?

After enrolling in the Customer Care Center, when can I start paying my bills online?

Will I still receive a paper copy of the water/sewer bill through the U.S. mail?

What is a Contract number?

What are Converted Balances?

Account Information

How do I receive invoices using the Customer Care Center?

Where can I find my account number online?

If a bill is in a name other than my own, can I still sign up for the Customer Care Center payment service?

How long does it take to receive a notice about my bill being available to view online?

Can I download and/or print my bill and payment history data?

If I am late paying my bill, how will I be notified?

Making Payments

Will I receive a reminder that I have an invoice ready to view or pay?

What are Automatic Recurring Payments?

Can I make a payment greater than the amount due on my account?

When is the amount of the payment drawn from my bank account?

If I am late paying my bill, what should I do?

How do I make a one-time payment online?

How can I confirm that a payment has been made?

Why doesn't my water/sewer balance change after making a payment?

What do I do if the payment amount is incorrect?

I am already set up for Direct Debit. Can I set up and manage my Automatic Payment using the Customer Care Center?

How do I change my banking information?