Government customer service has often lagged behind that of the private sector (for more reasons that we can list on a 200-word post...). In the modern era of same-day deliveries and instant gratification, municipalities are feeling more and more pressure to revolutionize archaic processes of decades past. Fortunately, the City of San Diego is up for the challenge to enhance our customer and employee experience.

Historically, the City has had fragmented technology and processes that created inconsistent experiences. By taking a human-centered approach as we implement new technology, the City of San Diego can make our customers’ and employees’ lives easier. Whether San Diegans reach out through digital self-service channels or speak to City employees in person, their experience should accessible, reliable, and gratifying. Learn more about how our Performance & Analytics Department is developing the City's first-ever Digital Customer Experience (DCX) Strategy.

Learn more at the Digital Customer Experience site.

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