Get It Done is a lot of things – an innovative app, an easy way to connect with the City of San Diego, and a convenient tool for employees. But it is not a place to report emergencies. For emergencies, please always dial 9-1-1. Unlike our Get It Done crew, the 9-1-1 dispatch team works around the clock – 24 hours a day, seven days a week – to serve our community.

If there is any doubt as to whether the situation is an emergency, it is always better to be on the safe side and call 9-1-1. If you’d like to report a non-emergency issue for which immediate action is not required, the City offers a few different ways for you to do it. Check out your options:

• Report non-emergencies to the San Diego Police Department online or calling 619-531-2000. Non-emergency issues may include those that don't involve serious personal injury, property damage, or property loss; ones in which there is no possibility that the suspect is still at the scene or is likely to return to the scene; and those for which an immediate response is not needed. Things like things like vandalism, theft, and excessive noise are a few examples of things that could be reported to the SDPD non-emergency line.
• Use Get It Done! The tool connects residents to more than 60 non-emergency City services. Each issue takes a unique amount of time to complete – see some common issues and estimated resolution timeframes.

It can be confusing to sort out which organizations in San Diego are responsible for different services. The Get It Done platform refers out some service requests to other local entities, but directing your requests to the right place will help solve your issue more quickly. Here are some resources for non-emergency services for which the City is not responsible:

• In the case of an electric or gas emergency, call 9-1-1. If the issue is not an emergency, call SDG&E at 800-411-7343 (electricity issue) or 800-611-7343 (gas issue). Report or check the status of an electric outage.
• For any emergency on a highway or anything in travel lanes on a highway, please call 9-1-1. For non-emergency issues on the shoulder of highways (like trash, debris, or graffiti), please submit a request online to Caltrans.
• Free, 24-hour health and social service information is available online at 211sandiego.org or by calling 2-1-1 from anywhere in San Diego.

We hope this info is convenient – and we are grateful to for your partnership in helping care for our communities!