Centralized Services & Programs
Citywide Website Management
The department's Web Team provides oversight and direction for the applications and tools used throughout the City to deliver Internet (external) and Intranet (internal) web services to its employees and the public; ensures vendor support and maintenance of the City's web server infrastructure; develops and implements Citywide policies and processes related to development and maintenance of the City's websites and web applications; ensures the City's websites meet requirements of Title II of the Americans with Disabilities Act (ADA) and Section 508 Federal guidelines, as well as other best practices for usability and easy access to City government information and services; provides citizen support and responds to citizen requests for information as it pertains to the City's public website.
For comments or questions about the website, please contact the Webmaster.
Citywide Applications & Technologies
The Department manages and coordinates Citywide business applications, such as Geographic Information Systems (GIS), collaboration tools (Microsoft SharePoint), document management systems, and the City's ERP system (SAP).
Communications & Network Systems
The department's roles and responsibilities include providing effective wireless and wireline communication to the City and other governmental agencies through high quality systems and services, ensuring the highest level of service to the public. The department performs engineering and operations services for communications and electronic equipment and systems. The communications and network systems facilitate faster response times for emergency first responders helping to save lives and protect property.
Citywide IT Governance
The Department creates and implements Citywide IT policies, procedures, and standards; develops the Citywide IT Strategic Plan under the direction of City's IT Business Leadership Group (IT BLG) and ensures IT strategies align with and support the City's business strategies and goals; creates and implements the Department's annual Tactical Plan and ensures alignment with Citywide business goals; and manages Internal Controls for IT in the areas of system access and procurement of IT goods and services.