Alex joined the Performance & Analytics Department in September 2015. He is responsible for the 311 Customer Experience Project and providing options to improve the City's customer service platform, creating interconnections with the open data initiative. This program will utilize technology to create a seamless experience with efficient processes, which will allow the City to deliver services more effectively.
Prior to his current position, Alex worked for the City's Development Services Department (DSD) as both a Planner and a Development Project Manager, starting in 2005. While with DSD, Alex served on the Customer Service Committee and was recognized as Innovator of the Year. Alex also previously worked for New City America, Inc., based in Little Italy, focusing on neighborhood revitalization. In the 1990s, Alex was featured in the San Diego Union-Tribune and USA Today for his work as an independent publisher with Apple Computer.
With his urban planning background, Alex is currently serving as the Treasurer of the San Diego Chapter of the American Planning Association. He is also a member of the Open San Diego Steering Committee (a Code For America Brigade) and was a prior-year Orchids & Onions juror.
Alex graduated from the University of California, San Diego, with a bachelor of arts degree in Urban Studies & Planning. He is certified by the American Institute of Certified Planners (AICP) and has a Lean Six Sigma Black Belt certification through UC San Diego Extension.
Contact Alexander Hempton via email at [email protected].