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Fire-Rescue Department

Patient or Fire Victim Resources

woman surveying fire damage

The Red Guide to Recovery is a good resource for gathering the information you need if you have had a fire or natural disaster emergency.

Obtaining Reports

If you have had a fire or medical emergency, you may need a report of your emergency for insurance purposes.

For a copy of a fire incident report, please submit your request online at https://sandiego.nextrequest.com.

Your Rights Under the Health Insurance Portability and Accountability Act (HIPAA)

We understand that information about you and your health is confidential. We are committed to protecting the privacy of this information.  You can view and download a copy of our HIPAA Notice of Privacy Practices here: 

If you are the patient or the patient’s personal representative and wish to exercise your HIPAA rights by making one or more of the following requests:  (1) Right to Access or Inspect a copy of your PHI, (2) Right to Amend your PHI, (3) Right to obtain an Accounting of Disclosure of your PHI, (4) Right to Confidential Communications of your PHI, or (5) Right to Restrict the Use and Disclosure of your PHI, we can provide you with a Request Form so you can submit your request(s) to us in writing.  Please contact:

Attn:  San Diego Fire-Rescue Privacy Officer
Email:  ParamedicRecords@sandiego.gov

Law Enforcement or Law Firm Requests

If you are a law firm or law enforcement issuing a subpoena or court order for medical or paramedic records, please contact:

Attn:  San Diego Fire-Rescue EMS
Email:  ParamedicRecords@sandiego.gov

Patients requesting medical reports or questions regarding ambulance billing should address inquires to the appropriate entity listed below, based on the date of the incident:

Wittman Enterprises - Incidents that happened on or after October 1, 2023 
If you were the patient and was transported to a medical facility on or after October 1, 2023, and would like to have a copy of your medical report or have questions about your ambulance bill, please contact Wittman Enterprises, the City’s contracted billing and claims business associate using the following contact information:

Wittman Enterprises
PO Box 269110
Sacramento, CA 95826

Billing inquiries: 1-800-709-6552
Email:  patientrecordrequest@webillems.com
Attorney/Subpoena and Copy Service: Please submit request via ChartSwap.com, call 800 number above for assistance.

Falck - Incidents that happened after November 27-28, 2021 and prior to October 1, 2023 
If you were the patient and was transported to a medical facility after November 27-28, 2021 and prior to October 1, 2023, and would like to have a copy of your paramedic medical report or have questions about your ambulance bill, please contact Falck, the City’s contracted ambulance provider, using the following contact information:

Billing inquiries:  1-866-393-3517
Paramedic records: 1-844-231-8264
Email: Falckmedicalrecords@falck.com

American Medical Response (AMR) - Incidents that happened prior to November 27-28, 2021 
If you were the patient and was transported to a medical facility prior to November 27-28, 2021, and would like to have a copy of your paramedic medical report or have questions about your ambulance bill, please contact AMR, the City’s contracted ambulance provider, using the following contact information:

Website: https://www.amr.net/contact