Citywide Comprehensive Performance Report
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PERFORMANCE MANAGEMENT PRINCIPLES & PRACTICES
Principles of Performance Management
THEME 4:
Adaptive & Focused Systems
This theme recognizes that, just like the City, performance systems should evolve over time. As resident needs and operating conditions change, so too should the organization’s focus. Performance systems should encourage the behaviors needed for long-term improvement, not just what works for today.
Core Value
Performance reporting should build public trust by making information understandable, relevant, and meaningful.
QUESTION THIS THEME ANSWERS:
What kind of organization should the performance system help create?
PRINCIPLE 9:
Selectivity & Focus
Not everything that can be measured should be measured. Measures should earn their place by being useful for learning, decision-making, transparency, service improvement, or accountability.
KPIs should be limited, intentional, and important enough to regularly review, explain, and act upon.
PERFORMANCE QUESTION THIS PRINCIPLE ANSWERS:
Is this measure useful enough to maintain, review, explain, and use?
PRINCIPLE 10:
Adaptive Systems & Behavioral Intent
Performance systems are not neutral. They shape what people notice, how teams prioritize work, and what behaviors are rewarded or discouraged in the system.
The City regularly reviews measures, targets, and reporting practices to ensure they remain relevant and do not unintentionally encourage gaming, short-termism, risk avoidance, or siloed behavior. Measures should evolve as strategy, services, resident needs, technology, and operating conditions change.
PERFORMANCE QUESTION THIS PRINCIPLE ANSWERS:
What behavior could this measure encourage, and is it still the right measure for the work ahead?