Citywide Comprehensive Performance Report
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PERFORMANCE MANAGEMENT PRINCIPLES & PRACTICES
Principles of Performance Management
THEME 3:
Transparency, Trust & Shared Meaning
This theme affirms the importance of performance reporting as a driving factor for creating public trust. It also connects strongly to public reporting, CCPR, and the distinction between internal management metrics and public-facing measures.
Core Value
Performance reporting should build public trust by making information understandable, relevant, and meaningful.
QUESTION THIS THEME ANSWERS:
How should performance information be communicated so that it is understandable, relevant, and meaningful?
PRINCIPLE 7:
Speak Plainly, Build Trust
Transparency is not simply publishing more data. Public reporting should help residents, policymakers, staff, and partners understand what is happening, why it matters, and what the City is doing about it. This means public-facing measures should be clear, relevant, stable enough to interpret, and supported by plain-language explanations.
PERFORMANCE QUESTION THIS PRINCIPLE ANSWERS:
Is this information meaningful and understandable for the intended audience?
PRINCIPLE 8:
Shared Meaning & Transparency
Performance reporting should create a shared understanding of organizational priorities, service conditions, progress, and trade-offs. Reporting should be clear about who owns what, which outcomes require shared responsibility, and where performance depends on cross-department or external conditions.
PERFORMANCE QUESTION THIS PRINCIPLE ANSWERS:
Does this reporting help people understand responsibility, progress, and trade-offs?
THEME 2:
Responsible Interpretation & Use THEME 4:
Adaptive & Focused Systems