Performance & Analytics
Built on the tools and methodology of Lean Six Sigma, this program trains City employees on how to improve their work processes by eliminating waste, basing decisions on data, and delivering better value to their customers. OpEx Academy offers Champion (2-hour), Introductory (1-day) and Advanced (1-week) classes to employees, who are then encouraged to return to their workplaces and put their new tools to work making incremental process improvements. In addition to providing training, Operational Excellence facilitates specific improvement events and larger projects. Read more about the OpEx Academy , OpEx FAQs, and OpEx Registration Process.
City employees who have completed an OpEx Academy class are providing positive feedback:
"I encourage all City Employees to attend this course."
"Program will have great benefit at all levels of the organization."
"This is the best training I have ever taken in the City."
"The methodology is great and can be applied to a variety of processes. Love it!"
"This effort to train front-line employees is absolutely awesome. The shift from an organization that audits processes and points out faults, to an organization that trains and empowers its employees, and rejoices at catching them doing something "right" will have such a powerful and positive impact on employees and citizens alike. Bravo!"