Operational Excellence Initiatives

Built on the tools and methodology of Lean Six Sigma, this new initiative will train City employees on how to improve their work processes by eliminating waste, basing decisions on data, and delivering better value to their customers. Operational Excellence will offer introductory and in-depth classes to employees who will be encouraged to return to their workplaces and put their new tools to work making incremental process improvements. In addition to providing training, Operational Excellence facilitates specific improvement events and larger projects.

As background to building the this program, in Fiscal Year 2016, six Performance & Analytics employees obtained Lean Six Sigma Black Belt certifications and completed major projects.

Follow the links below for fact sheets on completed projects: