Performance & Analytics
The award-winning Performance & Analytics department was established in 2014 to improve the efficiency and effectiveness of City operations and drive the City’s open data efforts. Since its inception, PandA has won multiple awards and continues to be recognized for its efforts for innovative governing.
The City of San Diego was recognized for its achievements and best practices that are "improving the experience of government and pushing the boundaries of how citizen services are delivered". The Center for Digital Government honored the City with two awards in the area of Government Experience, receiving second place for overall city government experience, as well as a project experience award for its work on the Get It Done platform. The Get It Done platform was also awarded Best Application Serving the Public as part of the Center for Digital Government's Best of California Awards 2019.
The City of San Diego was honored with a first-of-its-kind national certification in 2018 for using data to drive effective results for residents. Bloomberg Philanthropies' What Works Cities Initiative recognized the City for its use of innovative public outreach tools including resident satisfaction surveys, the Get It Done mobile app and a progressive open data policy. The award encourages cities across the country to emulate awardees in their approach to using data and evidence to enhance government effectiveness.
The City of San Diego's open data efforts earned global recognition with the City earning ISO 37120 Platinum certification from the World Council on City Data at a smart city conference in Austin, Texas. San Diego is only the third U.S. city to achieve this distinction, joining Boston and Los Angeles. San Diego was awarded WCCD ISO 37120 Platinum Certification based on the recommendation of an independent, third-party verifier who reviewed the City’s data.
The City of San Diego's performance management efforts earned recognition from the International City/County Management Association (ICMA). ICMA recognized the City for its data-driven management and reporting efforts with a Certificate of Achievement in Performance Management. The City of San Diego is among 19 jurisdictions receiving the Certificate of Achievement, and one of 59 recognized overall. ICMA officially recognized the City at its 103rd Annual Conference and in the October 2017 issue of PM magazine.
In recognition of an effort to make city government more efficient and effective, the League of California Cities honored San Diego with its prestigious Helen Putnam Award for the outstanding efforts of the Performance & Analytics Department. The league selected the City of San Diego as the winner of the Internal Administration category, making it one of 12 winners out of 137 submissions.
Governing magazine's annual "Equipt to Innovate" report ranked San Diego No. 1 nationally for using data to improve performance and create a culture of efficiency. It also recognized San Diego as one of the top five cities nationwide for being resident-involved, employee-engaged and smartly resourced. The 2019 results recognized the City of San Diego as the top-performing city overall, and received additional recognition in the core element area of "Race-Informed". The 2018 ranking surveyed 74 cities, representing 53 million residents, including all 10 of the largest U.S. cities. San Diego's Open Data policy was recognized in the 2017 report for promoting public transparency and trust, informing policy and achieving administrative efficiencies. The Performance and Analytics Department has been instrumental in these efforts.
IDC Government Insights' annual IDC Smart Cities North America Awards (SCNAA) recognized San Diego as the winner of the Administration category for the expansion of the Get It Done platform. The awards were designed to recognize the progress North American communities have made in executing Smart Cities projects, as well as provide a forum for sharing best practices to help accelerate Smart City development in the region. Winners in the SCNAA illustrate best practice examples of urban innovation with a particular focus on the use of technology (cloud, platforms, analytics, IoT, mobile solutions) and data, unique partnerships, funding models, and/or community involvement.