Make a Complaint or Request

When a person with a disability believes the City of San Diego has violated Title II of the ADA by denying access to its programs, services, and activities based on a disability, a formal grievance may be filed with ADA Compliance and Accessibility. A person with a disability may also request a reasonable modification to the City's policies, practices, or procedures to ensure equal access to a City program, service, or activity.

NOTE: This grievance procedure is for reporting allegations that the City of San Diego government has violated Title II of the ADA. It is not for reporting complaints against private landlords, private businesses, other government agencies, or other non-City entities. 

► Make a complaint via the City’s online service portal

You may also make a disability-related complaint or reasonable modification request by phone, email or in writing to:

Voice: 619-236-5979
TTY: 711

Email: adacompliance@sandiego.gov

City of San Diego
ADA Compliance and Accessibility
8575 Gibbs Drive, Suite 102
San Diego, CA 92123

Please provide the date of the incident (if applicable), exact location, a detailed description of the issue, the complainant's name, address, phone or TTY, and email address so we can assist you in processing your disability complaint or request.

The City will not place a surcharge to cover the cost of providing auxiliary aids or services, or reasonable modifications of its policies, practices, and procedures.

Grievance and Appeals Fact Sheet

Notice Under the Americans with Disabilities Act

Aviso en Conformidad con la Ley Para Estadounidenses con Discapacidades (ADA)