San Diego

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Staff is currently working remotely to continue providing TAP services. If you need assistance with a TAP pass, you may request an appointment using the TAP Appointment Request form.

City of San Diego volunteersVolunteers or mentees who are not on City payroll and who commute to work by bus and or trolley at least 3 days each week are eligible to purchase a City subsidized transit pass (PRONTO card) through MTS.  

A monthly PDF icon Employment/Work Status Report is required to verify eligibility by their Supervisor.  Failure to submit a monthly Work Status Report signed by your supervisor will result in loss of eligibility and your transit pass will be deactivated.

Please complete the following steps by the 12th of the month:

  1. Obtain a PRONTO card one of two ways:
    1. Go to an MTS store for a physical card
    2. Download the PRONTO mobile app for a virtual card
  2. Visit the Treasurers office to purchase the monthly PRONTO pass
    1. Be sure to review the PDF icon TAP brochure ahead of time to determine which type of pass you would like. If you need further assistance email TAPAdmin@sandiego.gov
  3. Email the following items to TAPAdmin@sandiego.gov:
    1. Treasurers receipt
    2. Monthly Employment/Work status report
    3. PRONTO card number
    4. Type of pass purchased

Submissions provided by the 12th will be effective for the current month.