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Storm Water Service Request Online Help

Storm Water Service Request Online Help

The Storm Water's website was created to assist citizens in reporting a hazardous waste discharge. Through the Service Request page you can create and review the status of your service request online. The Tour & Online Help offers an overview of creating service requests for Storm Water using the Map and Text Method. It also offers help on how to review the status of previously submitted service requests.

For assistance, please contact the Storm Water Hotline at (619) 235-1000.

To go directly to your area of concern please choose:

Please choose between Map method or Text method to create a service request. Both methods require the customer information to be completed.

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Text Method allows users to complete their service request by answering questions regarding the problem. Accuracy is important in regard to location and problem type.

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Location Information

Address or Intersection: You may enter an exact address/hundred block and street name or you may use street intersections. (Examples: 2781 Caminito Chollas; Nobel & Genesee)

Location Description: Use a brief description to give more details on the location. (Examples: by the west curb; in front of stop sign; middle of intersection)

Identify Problem: Choose the type of problem you are reporting from the drop down menu.

Select one of the following options:

  • Illegal Discharge "Illegal Discharge" means any discharge to the Storm Water Conveyance System that is not composed entirely of storm water, or is prohibited by federal, state, or local laws, or degrades the quality of Receiving Waters in violation of any Plan Water Quality Objective.
  • Illegal Connection "Illegal Connection" means any physical connection to the Storm Water Conveyance System which has not been permitted by the City of San Diego or the San Diego Regional Water Quality Control Board.

Note: Please submit one service request per problem.

Describe Problem: You have 255 characters to explain your request. Please be as precise as possible in your description. Helpful information may include specifics such as where the problem is noticed and when it occured. (Examples: I noticed yesterday a discharge of a pool water from a vacant house next door; Old truck has been leaking oil into to the gutter for months)

Once you have filled in all the information, click on Continue to proceed to the Customer Information screen.

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Step 1 - Identify Problem

Choose a problem type from the drop down list. Once you have completed the option you want, proceed to step 2.

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Select one of the following Options:

  • Illegal Discharge "Illegal Discharge" means any discharge to the Storm Water Conveyance System that is not composed entirely of storm water, or is prohibited by federal, state, or local laws, or degrades the quality of Receiving Waters in violation of any Plan Water Quality Objective.
  • Illegal Connection "Illegal Connection" means any physical connection to the Storm Water Conveyance System which has not been permitted by the City of San Diego or the San Diego Regional Water Quality Control Board.

Step 2 - Find Location

Select one of the following options:

  • Use the Address or Intersection option to search for a specific address or intersection.
  • Use the Community option for a list of community areas to choose from. You need to zoom in on the selected community to find your specific location.
  • Use the Zip code option for a list of Zip codes to choose from. You need to zoom in on the selected Zip code area to find your specific location.

Once you have completed the option you want, proceed to step 3.

Step 3 - Select Source

This option will allow you to select a Street Section or a Parcel. A Street Section represents a city street block and a Parcel represents a tract of land.

Select: From the dropdown list select the source (Problem Item, Ex. Street Section or Parcel), Click the "Select" button and click on the feature to select. Once the item is selected on the map, it is highlighted in yellow.

If you do not see the source that the problem relates to, Zoom In further.

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Step 4 - Finalize Selection

Continue: The "Submit" button is displayed after the problem location is selected . Click on the "Submit" button if you are satisfied with your selection. You can add additional comments that you feel are important to help Storm Water resolve your issue on the following page.

Location Description: Be as accurate as possible. Include House number and Street Name. If the problem doesn't have a specific address, give an accurate description of the location with reference to landmarks or other information which will help Storm Water locate the problem.

Describe Problem: Use this field to provide information concerning the problem you are reporting.

Once you have filled in all the information, click "Continue" to proceed to the Customer Information screen.

Simple procedure to create a Service Request using the Map Method

  1. Fill in the Address or Intersection, select a Community, or select a Zipcode. If you are entering an Intersection, use an "&" sign between the two street names (Example: Novara & Devonshire). For Address searches a street number is mandatory (Example: 2781 Caminito Chollas).
  2. Once the map loads with your selected parameters, you can use the "Zoom In/Out" or "Pan" tools to pinpoint your problem location.
  3. Once your problem location is highlighted in yellow, click on the "Submit" button to fill in the remaining fields to create a service request.

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Customer Information: To provide you with the best possible customer service, please complete the form completely and accurately. Customer Information is confidential and is used only by Storm Water. It may be necessary to contact you for additional information to complete your service request. Once your service request is processed internally, you will receive an email confirmation notice that will include your service request notification number.

Upon completion of customer information, click the "Submit" button to create a service request.

Map - Status Tools

The Map method's navigation bar consists of the following map navigational tools that will allow you to select, search and pinpoint map areas.

Viewing Tools

help image  Pan: This function allows you to move the map without zooming in or out. Position your cursor anywhere on the map, click and hold the left mouse button, and drag the map to the area you would like to view.

Zoom Tools

zoom in image  Area-Selection Zoom In: This function allows you to zoom in closer to areas on the map. To use the zoom in tool, click on the tool and use your mouse to draw a "box" around the area you want to zoom to. Simply place the cursor at one corner of the area, click and hold the left mouse button, and drag the cursor to the other corner of your area and release.

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zoom out image  Area-Selection Zoom Out: This function allows you to zoom in closer to areas on the map. To use the zoom in tool, click on the tool and use your mouse to draw a "box" around the area you want to zoom to. Simply place the cursor at one corner of the area, click and hold the left mouse button, and drag the cursor to the other corner of your area and release.

Zoom In

Fixed Zoom In:Click on the "+" button to do a direct zoom in to a preset level.

Fixed Zoom Out: Click on the "-" button to do a direct zoom out to a preset level.

Pan

Pan: Click on directional arrow on compass to move map in same direction .

View status of a Service Request

Get Current Status: If you have created and submitted a request for service through the Service Request website, you will soon receive an E-mail with the 12 digit "Notification Number" that has been assigned to your request. This number, when entered in the "Get Current Status" field, will allow you to check on the status of your request. The results will be displayed with an explanation of what each status means.

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