Report the following street tree issues through Get It Done:

• Damage to sidewalks, building footings, or other property: if a city-maintained tree is causing damage to a sidewalk or property, this should be reported to the City. Tree roots can cause uplifting of sidewalk panels, which can be remedied by root pruning, root barriers, sidewalk cutouts, sidewalk ramping, tree root bridge plates, and/or sidewalk realignments.
• Damage to power lines: if a city-maintained tree is affecting power lines in any way, this should be reported to SDG&E immediately. Please call 1-800-411-7343 to report the issue.
• Hazards to the Right-of-Way: if a tree has created a hazard within City right-of-way, this should be reported to the City. Examples of hazards are fallen branches or a fallen tree.
• Conflicts with underground utilities and pipes: If you are concerned about a City-maintained tree potentially conflicting with an underground utility, this should be reported to the City. City staff will evaluate the concern.
• Tree in Need: If you encounter a City-maintained tree that appears in need of maintenance or removal, this should be reported to the City.

Report a Street Tree Issue

Street trees are trimmed for public safety requirements and to clear rights-of-way. You may request a No-Fee Permit for trimming, removal, planting or root pruning following inspection by City staff. The criteria used for determining whether a tree will be trimmed are:

• Safety: Trimming is required for public safety. Tree Maintenance Inspectors will determine whether a tree's condition requires immediate action.
• Provide visibility for motorists, traffic signals, and other traffic control devices: This may include trimming vegetation on private property that encroaches on the public right-of-way.
• Provide Clearance: This service consists of removing lower limbs and other growth from street trees to provide adequate clearance for vehicles, cyclists, pedestrians and construction activities.

Request for Trimming

• The Right of Way Management Division of the Transportation Department trims trees and palm trees for vehicular and pedestrian clearances as funding allows and upon request only.
• The City's quarterly palm trimming schedule runs from July 1 - June 30.

(City forces and contractual service)

Only dead trees or trees deemed an immediate safety issue by city staff are removed from the right-of-way as soon as possible. All other removal requests are evaluated for preservation or removal, per City Council Policy 200-5 (Planting of Trees on City Streets).

If the City determines the tree must be removed to repair other infrastructure, the abutting property owner must consent. If no objection to the proposed removal is received, the tree will be removed by City contractors. This includes full stump grinding. It can take up to 48 months from the determination date for the City to remove the tree and make any permanent concrete repairs. During this period, temporary asphalt ramping will be installed to alleviate any hazards in the public right-of-way.

Property owners may expedite the removal and repair process by agreeing to repair any associated sidewalk or other damages from the street tree if removal meets the criteria in Council Policy 200-5.

The Transportation Department's Right of Way Management Division provides this service as funding allows. Requests for tree removal must be made through the Get It Done application.

Tree roots can sometimes interfere with water and sewer plumbing, specifically roots growing into pipes, causing blockages or other problems. For information about tree removal, please see the information above. Below are links to information regarding the responsibility of maintaining water and sewer lines.

• Your Water Plumbing System – The water system for a home or other property is connected to a City water main through a water lateral service line via a water meter. The property owner is responsible for maintaining any portion of the water system from the meter.
• Your Sewer Plumbing System – The sewerage system for a home or other property is connected to a City sewer main through a sewer lateral. The property owner is responsible for maintaining the lateral from the property all the way to the connection with the sewer main.