CONNECT with the CityPay Your Bill
There are four (4) options to pay your water/wastewater bill.
NOTE: In order to protect your privacy, we do NOT accept payments over the phone, and we will never contact you to request a payment be made over the phone.
Pay Online
You will need to provide the following information:
- Account number
- Service address street number
Note: There is a service fee for credit and debit transactions of 1.59% or $1.50, whichever is greater, for residential accounts and 2.25% for commercial accounts.
Pay by Automatic Deduction
Automatic Deduction is a convenient way to pay your water/wastewater utility bill. Payments are withdrawn automatically from your checking account 15 days after your billing statement is issued.
To set up Automatic Deduction...
Step 1
Download and complete the Automatic Payment Form
Step 2
Mail the completed form to:
City of San Diego Public Utilities Department
Customer Support Division
P.O. Box 129020
San Diego, CA 92112-9020
Please allow ten (10) business days to process your request.
Pay by Mail
Please include the bill payment stub and your payment in the courtesy reply envelope provided with your bill. If you misplaced your courtesy reply envelope, the billing address to send your payment is:
City of San Diego Public Utilities Department
Customer Support Division
PO Box 129020
San Diego, CA 92112-9020
Pay in Person
The Office of the City Treasurer lobby is open for walk-in payments.
Office of the City Treasurer
1200 Third Ave., Suite 100
San Diego, CA 92101
Monday through Thursday
9 a.m. to 4 p.m.
Excludes City holidays
To maintain operational efficiencies, the City of San Diego Office of the City Treasurer does not accept unrolled coins in excess of 50 coins from a citizen or business on a given business day.
You can also make a payment at one of the payment locations on the map below.
Frequently Asked Questions
I didn’t receive my water/wastewater bill. Where is it?
The City of San Diego Public Utilities Department billing system is programmed to hold bills that reflect unusual water usage. This can be caused by 1) a misread of your water meter, 2) your water meter registered unusually low or zero usage, or 3) your water meter registered unusually high usage. A change in usage may result from changes at the property, including changes in household size, irrigation modifications, or vacancy of the property. When this occurs, the billing process stops, and a team member reviews your account to ensure you receive an accurate bill. Once the account has been reviewed, the bill(s) will be sent.
Can I make a payment before I receive my bill(s)?
Yes. You can write a check payable to “City Treasurer” and mail it to: City of San Diego Public Utilities Department, P.O. Box 129020, San Diego, CA 92112-9020. Your payment will be applied to your account as a credit against any balance due once your bill(s) are issued. Please be sure to write your account number on the memo line of your check. Additionally, you can make a payment online or visit a payment center location (see "Pay in Person" section above).
What should I do if I don’t receive my water/wastewater bill?
If you have not received your bill(s), the Public Utilities Department will send you a notice that your bill(s) have been held which will provide you with any actions you need to take. The Public Utilities Department is not disconnecting customers for non-payment at this time, nor will you be changed any interest or late fees. Once a review of your account has been completed, your bill(s) will be sent.
You can request an installment plan for your account so you can pay off your balance over time with no penalty or interest charged. A team member will review your request and let you know when it has been completed.
If there was a water leak on your property when your bill(s) were held, you can contact the City of San Diego Public Utilities Department Customer Support Division at 619-515-3500 and request an adjustment. Office hours are Monday through Friday from 7:30 a.m. to 5 p.m., excluding holidays.
Can I make payments in person?
Yes. See the "Pay in Person" section above.
How soon can I see my current billing statement on the MyWaterSD portal?
Once your bill generates, you will be able to see the dollar amount owing immediately. Your billing statement will be available online 24 hours later.
Where can I find an explanation of the various charges on my water/wastewater bill?
Please visit the How to Read Your Bill page.
How long does it take to process a refund?
Refunds typically take 7 to 10 business days to process.
On occasion, staff is not able to get a meter read for various reasons, including not having access to the meter. When this happens, the usage for your bill is estimated based on prior usage. If you can access your meter, take a photo of your current meter read and upload the photo for review. A team member will review your bill based on your current meter read and reach out to discuss their findings.
Can you change the service address printed on my bill?
No. The service address is where the water/wastewater meter is located.