Public Utilities
If you have your current bill in front of you, it's easy to match up the information with the outlined bill below.
Click on a section for more information.
It's important that your service address is accurate. If there are any changes, please call the Public Utilities Department at (619) 515-3500.
Here you will find the size of your meter, how many days in this billing cycle, the reads we got off your meter previously and currently. You will also see how many gallons of water you use on a daily basis and how many hundred cubic feet (HCF) of water you used in the last billing period. The Public Utilities Department measures water usage by HCF, which is 748 gallons. If you would like to learn how to read your meter, please go to
To help customers conserve water, the Public Utilities Department provides data showing usage for this year as compared to last year and from previous months.
There are two sets of charges on your /water/sewer bill. The charges show your water base fee, how much water you used and at what rates you were charged for the water. You will also see your sewer base fee, your sewer charge and your storm drain fee. When totaled this gives you your total amount due. Here's a quick explanation of some of the charges on your water and sewer bill:
Customers can find out current information regarding the Public Utilities Department.
The part of the bill below the perforation contains information vital to the City when we process your payment. If you pay your bill by mail, this portion is detached and returned with your check. If any information on this stub is incorrect or outdated, please contact the Public Utilities Department at (619) 515-3500.
If you have your current bill in front of you, it's easy to match up the information with the outlined bill below.
Click on a section for more information.
The part of the bill above the perforation contains information vital to the City when we process your payment. If you pay your bill by mail, this portion is detached and returned with your check.
It's important that this information is accurate. If there are any changes, you should call the Public Utilities Department at (619) 515-3500.
There are two sets of charges on your /water/sewer bill. The charges show your water base fee, how much water you used and at what rates you were charged for the water, your sewer base fee, your sewer charge and your storm drain fee. When totaled this gives you your total amount due. If under the Code heading you find the letter E, it means your bill for this month has been estimated.
Here's a quick explanation of some of the charges on your water and sewer bill:
In these two areas, customers can find out current information regarding the Public Utilities Department, as well as water conservation tips.
In this box, you'll be able to track your water usage compared to last year. If you didn't live in your house last year, you would be compared to a citywide average.
For questions or concerns about your water and sewer bill, call a Customer Service Representative at (619) 515-3500 or email customercare@sandiego.gov