Reminder – City of San Diego water rates to increase on Sept. 1.  Learn more


San Diego

Accessibility Tools

  • Check if your spelling is correct, or try removing filters.
  • Remove quotes around phrases to match each word individually: "blue drop" will match less than blue drop.
  • You can require or exclude terms using + and -: big +blue drop will require a match on blue while big blue -drop will exclude results that contain drop.

Policies and Procedures

The Public Utilities Department's Billing and Collection Policies are implemented with the approval of the Mayor and City Council. These policies mostly apply to customers who don't pay their water/sewer bill on time.

Important components of the policies and procedures include:

  • Backbilling: The Public Utilities Department is obligated to bill for all services provided.
  • Extensions: Extensions can only be granted by Public Utilities Department management under limited conditions. These include: health and safety, legal negotiations, or if, by not granting one, there would be a negative impact on other ratepayers.
  • Deferred Payments: The Public Utilities Department has the authority to grant a deferred payment for up to 12 months. Payment must be made within one year or referred to City Treasurer.
  • Security Deposits: The deposit, for those customers requiring one, is equal to two average billing periods.
Shut-Off Order Processing Fee $30
Restore service $25
Remove meter due to an illegal reconnect $45
Reinstall meter after an illegal reconnect $38
Check Return $25
Meter controversy test:  
Up to 1-inch meter $66
1.5-inches to 2-inches meters $99
3-inches and larger (installed above ground) $182.63
3-inches or larger (installed underground) $510.26

These fees are strictly cost recoverable; they are equal to how much it costs the Public Utilities Department to perform the work.

For more information, please contact the Public Utilities Department at 619-515-3500.

You must have Javascript enabled to use this form.