The Public Utilities Department's Billing and Collection Policies are implemented with the approval of the Mayor and City Council. These policies mostly apply to customers who don't pay their water/sewer bill on time.
Important components of the policies and procedures include:
- Backbilling: The Public Utilities Department is obligated to bill for all services provided.
- Extensions: Extensions can only be granted by Public Utilities Department management under limited conditions. These include: health and safety, legal negotiations, or if, by not granting one, there would be a negative impact on other ratepayers.
- Deferred Payments: The Public Utilities Department has the authority to grant a deferred payment for up to 12 months. Payment must be made within one year or referred to City Treasurer.
- Security Deposits: The deposit, for those customers requiring one, is equal to two average billing periods.
|Shut-Off Order Processing Fee
|Remove meter due to an illegal reconnect
|Reinstall meter after an illegal reconnect
|Meter controversy test:
|Up to 1-inch meter
|1.5-inches to 2-inches meters
|3-inches and larger (installed above ground)
|3-inches or larger (installed underground)
These fees are strictly cost recoverable; they are equal to how much it costs the Public Utilities Department to perform the work.
For more information, please contact the Public Utilities Department at 619-515-3500.