Service Requests
The Service Request Form can be utilized to request:
- A copy of your bill
- A review of your bill or usage if it seems high
- A re-read of your meter
- Information about an estimated bill
- A check on whether your meter is working correctly, damaged, unreadable, or needs to be located
For other types of requests, we have these forms to help:
- To open an account: Start Water/Wastewater Service
- To close an account: Stop Water/Wastewater Service
- To update your name, mailing address, email address or phone number: Update your Account Information
- To request spreading out your outstanding balance over time: Set up a Payment Plan
- To request an adjustment on your water bill for qualified leaks: Request a Leak Adjustment
The Public Utilities Department works hard to ensure meter reads are accurate, but occasional errors can occur. If your bill doesn’t look quite right and you believe your meter read may be incorrect, we can review it and update the read accordingly.
In some cases, we may ask If you know how to read your meter and feel comfortable doing so. If you do, you’re welcome to submit a photo of your meter. We’ll compare it to the read on your most recent bill. This step is optional but can help us begin reviewing your account and resolve some issues more quickly. If you prefer, we can also schedule a visit from one of our technicians to take a current read for you.
Submit a Service Request
The following information will be requested so we may verify your account:
- Account Number
- Account Holder Last Name
- Service Address
To ensure we can reach you with updates or follow-up questions, we’ll request:
- Phone Number
- Email Address
Request by Phone
You may also reach us by phone to request service.
Monday through Friday
7:30 a.m. to 5 p.m.
Closed on City holidays
Frequently Asked Questions
My meter was misread on my last billing statement. How can I prevent this from happening again?
The Public Utilities Department works hard to ensure meter reads are accurate, but occasional errors can occur. If your bill doesn’t look quite right and you believe your meter read may be incorrect, we can review and update it.
Submit a request for us to review your meter read. You may also reach us by phone to request service.
Monday through Friday
7:30 a.m. to 5 p.m.
Closed on City holidays
We are unable to schedule appointments for meter reading. A Field Representative will leave a door hanger at your home with information on the new read.
If your meter read doesn’t look quite right, we can review and update it. Submit a request for us to review your meter read. You may also reach us by phone to request service.
Monday through Friday
7:30 a.m. to 5 p.m.
Closed on City holidays