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Customer Care Center
We are currently experiencing longer than normal hold times in our call queue. We ask for your patience and apologize for any inconvenience.
You can access your Water/Sewer Utility account online through our MyWaterSD portal or mobile application.
With a MyWaterSD account, you can:
- pay your water/sewer bill online
- access your current and past water/sewer bills
- view usage
- set up recurring payments
- contact Public Utilities Department
Learn More
Register
Have Your Paper Bill Handy
To create a MyWaterSD account, you'll need information from your paper bill (account number, name on account, etc.).
A Note about Paperless Billing
After you register, your account will automatically switch to paperless billing. You will receive an email notification instead of a paper bill when your new bill is ready to view online.
To switch back to paper bills, edit that option in your MyWaterSD account.
Water Emergencies
To report a water leak, sewer spill or water pressure problem, call 619-515-3525.
Customer Assistance
Please contact Public Utilities' Customer Service at 619-515-3500 or CustomerCare@sandiego.gov for assistance with your water/sewer utilities service, including opening and closing accounts and billing inquiries.
Normal office hours are 7:30 a.m. to 5 p.m., Monday through Friday (except holidays).
For information and questions about City reservoir lakes, please email lakes@sandiego.gov.