Customer Care Center
Accessibility Tools
- Check if your spelling is correct, or try removing filters.
- Remove quotes around phrases to match each word individually: "blue drop" will match less than blue drop.
- You can require or exclude terms using + and -: big +blue drop will require a match on blue while big blue -drop will exclude results that contain drop.
Customer Care Center
You can access your Water/Sewer Utility account online through our MyWaterSD portal or mobile application.
With a MyWaterSD account, you can:
- pay your water/sewer bill online
- access your current and past water/sewer bills
- view usage
- set up recurring payments
- contact Public Utilities Department
Learn More
Register
Have Your Paper Bill Handy
To create a MyWaterSD account, you'll need information from your paper bill (account number, name on account, etc.).
A Note about Paperless Billing
After you register, your account will automatically switch to paperless billing. You will receive an email notification instead of a paper bill when your new bill is ready to view online.
To switch back to paper bills, edit that option in your MyWaterSD account.
Water Emergencies
To report a water leak, sewer spill or water pressure problem, call 619-515-3525.
Customer Assistance
Please contact Public Utilities' Customer Service at 619-515-3500 or CustomerCare@sandiego.gov for assistance with your water/sewer utilities service, including opening and closing accounts and billing inquiries.
Normal office hours are 7:30 a.m. to 5 p.m., Monday through Friday (except holidays).
For information and questions about City reservoir lakes, please email lakes@sandiego.gov.