Customer Care Center
You can access your Water/Sewer Utility account online through our MyWaterSD portal or mobile application.
With a MyWaterSD account, you can:
Have Your Paper Bill Handy
To create a MyWaterSD account, you'll need information from your paper bill (account number, name on account, etc.).
A Note about Paperless Billing
After you register, your account will automatically switch to paperless billing. You will receive an email notification instead of a paper bill when your new bill is ready to view online.
To switch back to paper bills, edit that option in your MyWaterSD account.
To report a water leak, sewer spill or water pressure problem, call 619-515-3525.
Please contact Public Utilities' Customer Service at 619-515-3500 or CustomerCare@sandiego.gov for assistance with your water/sewer utilities service, including opening and closing accounts and billing inquiries.
Normal office hours are 7:30 a.m. to 5 p.m., Monday through Friday (except holidays).