Customer Care Center
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Customer Care Center
You can access your Water/Sewer Utility account online through our MyWaterSD portal or mobile application.
With a MyWaterSD account, you can:
- pay your water/sewer bill online
- access your current and past water/sewer bills
- view usage
- set up recurring payments
- enter Move-In/Out and Start/Stop services information
- contact Public Utilities Department
Learn More
Register
Have Your Paper Bill Handy
To create a MyWaterSD account, you'll need information from your paper bill (account number, name on account, etc.).
A Note about Paperless Billing
After you register, your account will automatically switch to paperless billing. You will receive an email notification instead of a paper bill when your new bill is ready to view online.
To switch back to paper bills, edit that option in your MyWaterSD account.
New Customers
Start here if you need a new Water/Sewer Utility account. After your utility account is created, you can register for a MyWaterSD account for online access.
Need help?
Customer Care Helpline
(619) 515-3516
customercare@sandiego.gov
7:30 a.m. to 5 p.m.
Monday through Friday