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Public Utilities

Establishing or Canceling Service

To establish or stop water / sewer services, you can:

  • Go online to our Customer Care Center.
  • Call the Public Utilities Department's Customer Service at 619-515-3500.
  • Visit the Public Utilities Department Payment Center:
    • Location - 525 B St., ground floor, in downtown San Diego 
    • Hours of Operation - 8 a.m. to 5 p.m., Monday through Friday.
    • NOTE: Due to COVID-19, the Public Utilities Department Payment Center remains closed until further notice.