Permit Processing Timeline

This interactive platform provides a comprehensive overview of the Development Services Department’s (DSD) permit data, inspections and code enforcement.

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This is the queue time to process applications from the first upload to the pre-screen phase. 

The data is current as of Sept. 22, 2023, at 4 p.m.

The data is presented in calendar days and reflects data from the day prior.

*Within the last 30 days, reviews have not been completed.  

¹ First Reviews represent the average number of days it takes to initially review a project after it has been deemed complete. Projects are deemed complete once the project set-up fees have been paid. 

² Rechecks represent the average number of days to review a resubmittal. The recheck review begins after all requested documents listed on the Required Submittal report have been uploaded.

This is the queue time after the project has been reviewed, a request to obtain a permit is received, and the time it takes for staff to verify that all requirements have been met.

The data is current as of Sept. 22, 2023, at 4 p.m.

DSD receives a high volume of new project applications and re-submittals, averaging each month:

• More than 1,000 permit applications in the Intake phase of the process.
• More than 2,000 in review and 100 in issuance.

This volume, coupled with staffing shortages, the time needed to train new employees and other factors, causes delays.  For example, during new project application intake, many new applications do not meet basic requirements under the online application system, meaning staff needs to request customer corrections and updates. When that occurs, and an application needs to be resubmitted, it means staff must review it again. This impacts the project setup (Intake) times for all customers.

DSD online permitting is designed to provide faster service for customers by reducing the time it takes to submit new applications, resubmittals and obtain permits. The current timelines are not satisfactory to our customers, management and staff. To help address the queue times, DSD is implementing the following measures: 

• Ramping up recruiting and hiring quickly to fill permanent positions.
• Authorizing overtime and reassigning staff to help with permit issuance.
• Hiring a contractor to provide temporary help to reduce the backlog. 
• Automating and digitizing processes where feasible and streamlining operations.
• Requesting additional positions in the upcoming City budget.

To help speed up the new project application intake, review, and permit issuance, we ask customers to use City resources to ensure applications and project packages contain complete information. An example is making sure applications meet the current application requirements outlined in the Submittal Manual before uploading. The online system helps to pre-screen that the minimum required files are uploaded. However, DSD staff are also required to review the documents for completeness. 

Here are the top ways you can help reduce intake times:

1. Ensure your Building Construction Plans are oriented in landscape and sheet numbers are at the bottom right.
2. Check and download the most current forms.
3. Review Information Bulletins, Technical Bulletins and the Project Submittal Manual.
4. If your building is over 45 years old, submit the Assessor Building Record and photographic survey.
5. View training videos or attend a webinar on how to apply online.
6. After you submit and receive a PRJ number, book a Virtual Appointment for a new project setup.

Similarly, the permit issuance step requires staff to check your project for completeness. Often, staff finds that required documents or information are missing. To help speed up this phase, please ensure you have provided accurate and complete information, such as your inspection contact. Review the other requirements to avoid unnecessary delays. You can also book a Virtual Appointment to have staff help you through this phase.

Please use these tips so we can help you obtain your permit and get you going on your project!