Book a Virtual or In-Person Appointment

These in-person appointments are for customers to make payments for DSD-generated invoices* and fees in-person using:

• Checks.
• Cashier checks.
• Money orders.
• Credit cards. Accepted credit card payments include Mastercard and Visa.

Cash payments and payments from walk-in customers without an appointment are not currently accepted. However, customers can drop checks, cashier checks, and money order payments into the drop-off safe located on the first-floor lobby of the downtown Development Services Center during business hours. All payments must be made out to “City Treasurer.” 

*Payments with an "SAP Invoice Number" are not accepted here. These invoices can be paid with the City Treasurer. Learn more. 

15 minutes

These in-person meetings are only for customers that have received an email notification that their submitted plans are ready for pick-up. Park your vehicle at 1222 1st Ave. parking lot (corner of West A Street and 1st Ave.) and follow the directional signage. Remain in your car, and City staff will deliver your plans to you.

**This service is not for items left at Will Call.** 

15 minutes in-person at the parking lot corner of West A Street and 1st Ave. located on the north side of the City Operations Building

These meetings are for customers who need to review archived building plans or records. Complete an online form to request an appointment. 

Customers with appointments can enter the Development Services Center at the City Operations Building using the third-floor bridge connected to the Evan V. Jones Parkade Terrace Level or the ground floor entrance at 1222 First Ave. Appointments will be held on the 2nd Floor. When in the facility, facial coverings are required for non-vaccinated members of the public.  

Parking is available at Evan V. Jones Parkade for a fee. 

30 minutes in-person at the City Operations Building

For customers seeking information on or who have development review questions about projects located within the Downtown Community Plan area only.

If you have questions about a specific project number, please contact the individual reviewer(s) directly.

 15 minutes 

For customers considering historic designations, preservation of a property, building or other structure, or need assistance with a potential historical issue.

If you have questions about a specific project number, please contact the individual reviewer(s) directly.

30 minutes 

For general information related to the landscape and brush management regulations.

View property information to assist you with landscape and brush management evaluations. If you have questions about a specific project number, please contact the individual reviewer(s) directly.

30 minutes 

These meetings are for customers that need assistance with grading, drainage or a public-improvement projects in the public right-of-way, including:

• curb, gutter or sidewalk replacements;
• retaining walls three feet or less in height;
• repair or replacement of driveways;
• sidewalk underdrains;
• utilities such as water, sewer, gas and electric lines; and
• encroachments.

If you have questions about a specific project number, please contact the individual reviewer(s) directly.

30 minutes 

These meetings are designed to help qualified small businesses and restaurants with their planning and permitting needs, making it faster and easier to get the permitting, construction and inspection help they need for a speedy recovery.

45 minutes 

Schedule a structural recheck appointment when the structural reviewer for a project lists an appointment as the following review method. These meetings must be with the specific reviewer assigned to a project.

Important! Before Scheduling an Appointment:

1. Resubmittals – the revised plans and comment responses – must first be uploaded into Accela before scheduling a Structural Recheck Appointment.
2. The designer responsible for the preparation of construction documents must participate in the Structural Recheck Appointment.

45 minutes

For customers who are planning to close traffic lanes, sidewalks, parking areas and parking meters; process traffic control and dumpster permits for construction; want to apply for a Temporary Outdoor Business Operations permit, or who have questions about traffic control in the City's right-of-way.

If you have questions about a specific project number, please contact the individual reviewer(s) directly.

30 minutes 

Virtual inspections, using the Microsoft Teams conferencing platform, are conducted with customers at the job site and a City inspector reviewing qualified single-family, duplex and townhouse project types listed below remotely.

• Air Handlers
• Appliance Vent/Chimney
• Backflow Preventor - Domestic
• Boiler
• Chiller
• Condensing Unit for HVAC
• Drain – Repair/Replacement
• Dryer Vent
• Electrical panel and circuits up to 400 Amps
• Electrical vehicle charging stations
• Exhaust Fan
• Furnace/FAU/Wall Heater
• Gas System Leak Repair
• Gas System/Meter
• Heat Pump
• Heater
• Mini-Split Systems
• Pressure Reducing Valve - Domestic
• Reinspection of minor corrections
• Rooftop-mounted solar photovoltaic
• Sewage Ejector
• Temporary power 
• Water heaters
• Water Softener
• Water/Waste Pipe Repair/Replacement

  30 minutes