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Development Services

Overview 

The Development Services Department (DSD) provides project management services to help customers navigate the regulatory and approval process for land development in the City of San Diego by delivering consistent, transparent, and effective customer service. 

It has long been DSD’s practice to provide this service for discretionary permits and related approvals, most of which require public hearings, meetings, and notices. Over the past several years, DSD began offering and has expanded access to this service for ministerial (“by right”) projects, such as those using complex construction types and certain engineering or grading permits and mapping approvals. In 2024, DSD established the Project Management Division (PMD) to consolidate discretionary and ministerial functions, and PMD is now responsible for most of the department’s project management services. (Note that, in addition, specialists in the Urban Innovation Division manage various Downtown projects, and the Telecom and Utilities Division manages wireless communication facility permitting.) Staff provide focused support to customers throughout the development process, from the earliest design concept through construction and inspection.

Your Development Project Manager (DPM)

Development Project Managers (DPMs) function as the team leads in providing DSD’s project management services, helping keep reviews timely, predictable, and coordinated. DPMs help bring projects to a decision point to get the project to completion, whether the project requires a staff decision or one made at a public hearing.

DPMs are professional experts (many with architecture, engineering, or related degrees and experience) in the City’s major land development processes – permitting, land use entitlements, public improvements, and inspection. They facilitate the applicant and City staff working together as a team to ensure projects are processed in a coordinated and timely manner, in accordance with applicable regulatory requirements. DPMs coordinate project schedule components and facilitate communication between the review team and applicants. They can also help the applicant engage in issue resolution at any point in the review process. Their efforts promote efficiency, transparency, and predictability. The following describes the specific services a DPM can provide, including: 

  1. Accepting your application and performing the setup for your project in our digital permitting system, helping ensure it is complete and ready for review;
  2. Serving as your single point of contact - someone who will communicate with you throughout the process and to whom you can reach out for assistance;
  3. Connecting you with appropriate City staff to answer your questions and help you understand City requirements;
  4. Providing a clear "roadmap" of required reviews and processes;
  5. Highlighting significant issues and assisting in resolving conflicts;
  6. Developing and monitoring the project schedule;
  7. Working to achieve timely and predictable reviews to keep your project on track;
  8. Scheduling your project for a hearing, if one is required;
  9. Issuing the permit at the end of the process; and
  10. Providing “close-out” or inspection phase guidance. 

There is a spectrum of intensity for project management services. The level of attention a DPM will devote to a project depends in part on the type of project. Some complex projects warrant frequent, detailed coordination efforts and one-on-one support, with the DPM guiding the applicant through every step. Less complex projects can proceed successfully with less frequent alignment and oversight. In such cases, the DPM can serve on an as-needed basis, available to the applicant to step in and resolve an issue, answer a question, set up a meeting, or provide other forms of support. The degree of intensity may also depend on the project’s status at a particular time. A DPM may be more active at certain stages of a project’s review (for example, if the applicant needs assistance to get through permit issuance tasks quickly to meet a funding deadline). It is important for the applicant and the DPM to discuss and agree upon the level of service expected. 

Project Management Services - Discretionary

A DPM will be assigned following a project application for the following types of discretionary land-use entitlements and related approvals:

  1. Discretionary Projects
  2. Affordable, In-fill Housing and Sustainable Buildings Expedite Program projects
  3. Cannabis Business Permitting: manages projects and operational compliance associated with Cannabis Outlets (COs) and Cannabis Production Facilities (CPFs)
  4. Subdivision/Mapping Actions
  5. Wireless Communication Facilities
  6. Public Project Assessments: an optional service for evaluating project feasibility on property owned, leased, or maintained by the City
  7. Substantial Conformance Reviews (SCR)
  8. Preliminary Reviews (multi-discipline)

Project Management Services - Ministerial 

A ministerial permit, also known as a “by right” permit, is granted based upon a determination that the proposed project complies with established standards and criteria set forth by law. These determinations are arrived at objectively by the DSD Director, City Engineer, or his/her designees. A ministerial permit does not include discretionary review, i.e., it is not open to personal interpretation or preference. Additionally, such projects do not require environmental analysis under the California Environmental Quality Act (CEQA) or public hearings.

A DPM may be assigned to complex ministerial permit projects that include certain types of Building PermitsGrading PermitsRight-of-Way Permits and Mapping actions, or when an applicant requests a customized review or approval process, including under the following programs:

  1. Affordable Housing Permit Now is for 100% affordable multiple-dwelling unit projects and emergency shelters that propose to create new units and shelter opportunities.  

  2. Complete Communities Now is open to projects using the “Complete Communities: Housing Solutions” program to provide housing, including affordable housing, near transit. 
  3. Life Science Industry Accelerator provides dedicated resources and information to help the life science industry expand and succeed in San Diego. 

  4. Small Business and Restaurant Express provides dedicated resources and information to help qualified small businesses and restaurants citywide recover and rebuild from the COVID-19 pandemic and support economic recovery.

  5. Factory Built Housing

  6. Projects requiring the Tall Building Peer Review Process.
  7. Partial Permits and Phased Projects.
  8. City Capital Improvements Program Projects and certain outside government agency projects.
  9. Sustainable Buildings Expedite Program.
  10. Wireless Communication Facilities.

Please note: Participation in some, but not all, of these programs may require an applicant to utilize the Express Plan Check Service, which is an option available to certain projects for faster permitting at an additional cost.

DPM Role - FAQs

DPM: Keeping Your Project Review Timely, Predictable and Cost-effective
The DPM is one of the key features of the City of San  Diego's development review processing system. Not an advocate for your project, but someone you can always contact to find out your review's progress, to ensure disputes between codes and regulations are settled, and to keep your project on a predictable review schedule. Up-front in the project review, the DPM will give you a "road map" of all the reviews you'll need and will stay engaged through the process to ensure your project gets to a decision point, public hearing, or permit action.

 

1. What is the role of the DPM?  

The DPM ensures timely reviews, a predictable review process, and a decision point for your project, whether it be a public hearing, redesign, or construction permit issuance. The DPM does this by facilitating communication amongst the review team and developing and monitoring a schedule for both staff reviews and you, the customer.

In addition, the DPM serves as your single point of contact—you can call the DPM at any time. You can still call any member of your review team directly—they'll still have to answer questions concerning plan review on specific items such as the Uniform Building Code, environmental, zoning, or public improvement requirements—but the DPM is always there to handle complex issues and the comprehensive review.

2. How do I know if my project is eligible for a DPM?

After the project application is submitted, DSD staff will assign a DPM to all requests for preliminary reviews and After the project application is submitted, DSD staff will assign a DPM to all requests for preliminary reviews and discretionary permits. DSD may assign a DPM to a request for a ministerial permit, and an applicant should request this service prior to project submittal.

3. What if my Ministerial Permit is not eligible for a DPM?

Your submitted project will be processed by the Project Submittal and Issuance staff in the order received. Staff will perform a pre-screen completeness check to ensure that the submittal package meets the minimum submittal requirements outlined in the Project Submittal Manual. They will determine the appropriate approval(s), review disciplines and initial plan check fees. After payment is received, the project will be “deemed complete,” and the review process will begin. 

After the review process has been completed and the Final Version of the plans has been approved by all required review disciplines, the project will automatically be routed to the issuance queue and processed in the order received. Project Submittal and Issuance staff will perform a final completeness check at that time to determine if any additional plan check fees are owed, obtain all required issuance documents and issue the final invoice for the permit fees. 

After payment is received, your permit is “issued,” and inspections are available to schedule. The progress of your project can be tracked through your online permitting account. If you have questions, please contact the Customer Service Line at 619-446-5000 to speak with a DSD representative.

4. Will the DPM make sure I can build my project? Does the DPM work at my direction?   

Although the DPM can’t guarantee the outcome for your project, he or she will ensure that you reach a clear decision point and that the review proceeds in a timely and predictable fashion.

The DPM is responsible for helping ensure your project meets applicable regulations. This means there are certain actions a DPM is not allowed to perform. A DPM cannot design or make technical decisions about a project; that is the role of the applicant team. A DPM does not have the authority to waive regulations or skip certain processes required by code.

A DPM may not be able to resolve all a project’s issues. For example, your property may not be suitable for the project you've proposed, due to environmental, hillside slope, fire regulations, height limits, or other regulations, or there may be a conflict with the land use in that zone. But the DPM can help identify the issues (as early in the process as possible) and explain them. He or she will also ensure that issues are identified early in the process, so we can suggest ways to modify your project to comply with regulations.

 5. Does this mean I can't call my plan checker individually?

It depends, and your DPM can help explain when that is appropriate and when it would be better to let the DPM set up that communication for you. Generally, to obtain a clarification of an individual reviewer's comments, the customer can contact the reviewers directly. There are some exceptions (such as the Affordable Housing Permit Now program), where the DPM is charged with setting up all calls and meetings. The DPM always needs to be included in discussions that involve multiple technical disciplines with competing code requirements or meetings being held to resolve conflicting project design issues.

 6. What do I do if I don't agree with a DPM's decision?

The DPM doesn't make technical decisions; rather, he or she facilitates communication between the review team and customers so you have an opportunity to have your questions answered. It's then up to you to decide whether to proceed. If an issue arises with your project with which you don't agree, the DPM is your contact to get the problem resolved. DSD offers Project Issue Resolution Conferences and a Second Opinion Guarantee should conflicts arise. Just notify the DPM, and he or she will take up your concerns with the appropriate staff level, up to and including the DSD Director. 

7. Who's the DPM working for, me or the City?

Remember, the DPM is there to ensure your project review proceeds in a timely and predictable fashion. We can't always give you the answer you want—the City's codes and regulations don't allow everything. So, the answer may be, "No, you can't build that, and here’s the reason why..." so you are informed and can evaluate options as to what you can build.

8. Are there fees for project management?

Project management for ministerial applications is charged hourly in accordance with Information Bulletin 501 and Information Bulletin 502. Project management for discretionary applications is included within the required plan review fees/deposit account requirements in accordance with Information Bulletin 503.