While the Public Utilities Department has a high meter reading accuracy rate, errors can occur.

If you believe your water meter was misread and can safely read your water meter, please follow the directions below:

1. Review the instructions on how to read your meter.
2. Compare the read that is displaying on your water meter now to the read indicated on your last water/wastewater utility bill. If the meter read printed on your bill is higher than the read that is currently displayed on your meter, take a photo of the current read on your water meter and submit it here.

If you believe your water meter was misread and cannot safely read your water meter, please follow the directions below:

• Visit this webpage and provide the account number, the account holder’s name and the service address of the meter. Once we receive this information, a team member will schedule a Field Representative to visit your property to obtain the current meter read and leave a doorhanger notification with their findings. Please note that you need not be present for this to occur. A team member will reach out to you to discuss the findings of the investigation. If your meter read is correct, a team member will provide information on the next steps to survey your property for possible leaks. If the meter read is incorrect, a team member will work with you to ensure the billing is corrected.

For all other billing-related questions, please call 619-515-3500.