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Frequently Asked Questions

Find answers to the most frequently asked questions regarding bicycle and scooter sharing.

Where can I park a bicycle or scooter after my ride?

Shared Mobility Devices must be parked in designated corrals. See the Rules and Regulations page for more information.

Am I allowed to ride in parks or at the beach?

Customers can ride through parks on bicycles and scooters where use of bicycles is authorized and are asked to park bicycles within onsite bicycle racks. Parked bicycles and scooters encroaching within parks and beaches, including on park sidewalks and park roads, may be removed.

Can bikes/scooters be ridden on sidewalks?

Bicycles and Motorized scooters are prohibited from being operated on sidewalks.

What happens to broken bikes and scooters?

Broken equipment should be reported to the responsible company

Are my taxpayer dollars being used to move bikes and scooters around for private businesses?

Each company is responsible for its bicycles and/or scooters. The City may impound bicycles and scooters found to be in violation of applicable laws.

When should I call the police about bicycle sharing issues?

Issues with bicycle and scooter sharing should be reported to the responsible company. Also, the San Diego Police Department enforces applicable laws relating to public safety. Such reports may be made by calling the Police Department at 619-531-2000 and the issue will be addressed as appropriate. Please understand that urgent public safety matters will be prioritized.

Are any discount programs available for riders?

Low-income residents and visitors can access a variety of discount programs offered by the City of San Diego’s permitted shared mobility device operators. In order to be eligible for these programs, you must be enrolled in a state or federal assistance program.