Frequently Asked Questions
Find answers to the most frequently asked questions regarding bicycle and scooter sharing.
Shared Mobility Devices must be parked in designated corrals. See the Rules and Regulations page for more information.
Customers can ride through parks on bicycles and scooters where use of bicycles is authorized and are asked to park bicycles within onsite bicycle racks. Parked bicycles and scooters encroaching within parks and beaches, including on park sidewalks and park roads, may be removed.
You may contact the responsible company and request its removal.
Bicycles and Motorized scooters are prohibited from being operated on sidewalks.
Broken equipment should be reported to the responsible company.
Each company is responsible for its bicycles and/or scooters. The City may impound bicycles and scooters found to be in violation of applicable laws.
Issues with bicycle and scooter sharing should be reported to the responsible company. Also, the San Diego Police Department enforces applicable laws relating to public safety. Such reports may be made by calling the Police Department at 619-531-2000 and the issue will be addressed as appropriate. Please understand that urgent public safety matters will be prioritized.
Low-income residents and visitors can access a variety of discount programs offered by the City of San Diego’s permitted shared mobility device operators. In order to be eligible for these programs, you must be enrolled in a state or federal assistance program.