Refer to the pricing guide for more information on bundle and additional container costs. All properties eligible for City waste collection services are required to have a minimum of one trash container, one recycling container, and one organics container.

The City will charge all customers the Bundle Option 3 rate ($43.60 per month) listed on their tax bill for year 2025-2026 statement. Customers will be able to select their new trash and recycling containers and confirm their organics containers by September 30, 2025.

If you select a trash container smaller than a 95-gallon, you will receive a credit on your tax bill for your year 2026-2027 tax statement. If you select additional containers beyond the initial bundle, you will receive an additional charge on your tax bill for your year 2026-2027 tax statement. In both instances, the adjustments on your tax bill for year 2026-2027 will be prorated based on the period between when you received the requested containers and the end of June 2026.

Refer to the pricing guide for more information on bundle and additional container costs that may apply to your 2025-2026 and your 2026-2027 tax bills, based on your waste service level selections.

The City will charge all customers the Bundle Option 3 rate ($43.60 per month) listed on their tax bill for year 2025-2026 statement. Customers will be able to select their new trash and recycling containers and confirm their organics containers by September 30, 2025.

If you select a trash container smaller than a 95-gallon, you will receive a credit on your tax bill for your year 2026-2027 tax statement. If you select additional containers beyond the initial bundle, you will receive an additional charge on your tax bill for your year 2026-2027 tax statement. In both instances, the adjustments on your tax bill for year 2026-2027 will be prorated based on the period between when you received the requested containers and the end of June 2026.

Your total charge for 2026-2027 will be based on the level of service you are receiving as of July 1, 2026, and the fees associated with that level of service effective July 1, 2026, plus or minus any additional charges or credits from the prior year.

To view the billing history for your property, log into the City's Residential Waste Collection Services Portal and refer to the following resources for information on how to do so:

• Module 9: Access Your Property's Detailed Cost History
• Watch "Your Property's Detailed Cost History" Video

100% of your donation will go towards the financial assistance program. The City cannot fund an assistance program with revenue from the Solid Waste Management Fee. Instead, ESD is supporting the assistance program with donation dollars and funding from the General Fund. The funding from your donation cannot be used for any other City programs or initiatives. Only Account Owners can make a financial assistance donation via the Portal; secondary users may not. Learn more about the financial assistance program.

The City of San Diego services all single-family residential properties or multi-family residential properties located on a public street, with up to four units on a single lot, that meet City requirements for collection services. It is not an option to opt out of collection services.

If you believe your property does not qualify for City services, please refer to the following resources for information on creating an appeals case:

• Module 2: APN Eligibility Look Up and Appeal
• Watch "APN Eligibility Look Up and Appeal" Video

To look up the eligibility of your APN, create an appeal case, or track your appeal case, navigate to the City's Residential Waste Collection Services Portal and refer to the following resources for step-by-step instructions:

• Module 2: APN Eligibility Look Up and Appeal
• Watch "APN Eligibility Look Up and Appeal" Video

To add a property to your account, log into the City's Residential Waste Collection Services Portal and refer to the following resources for step-by-step instructions:

• Module 6: Add a Property
• Watch "Add a Property" Video

To remove a property from your account, log into the City's Residential Waste Collection Services Portal and refer to the following resources for step-by-step instructions:

• Module 8: Remove a Property
• Watch "Remove a Property" Video

Alternatively, you may receive assistance with removing a property from your account by contacting ESD Customer Service Center at 858-694-7000 or at trash@sandiego.gov. To receive assistance, you will be required to provide information to verify your identity.

If ownership of the property has recently changed, the property will automatically be removed from your account when the City receives updated ownership information from the County. However, please be aware that the County may take up to four months to process new changes and/or ownership information for your property.

In any event, if you are no longer the owner of the property, you will not be responsible for the fee. The current owner of a property is responsible for paying the Solid Waste Management Fee.

Navigate to the Scoutred website to manually search for your property's APN. You can also find this link on the Portal Home Page by scrolling below the Create an Account/Login screen until you reach the Need Help? section and clicking on the link titled Look Up My APN.

If you misplaced your Unique Code, you must contact ESD Customer Service at trash@sandiego.gov or at 858-694-7000 to obtain a new one. Please note: Only Account Owners and Secondary Users will be permitted to obtain a new Unique Code from the ESD Customer Service Center. You will be required to verify information before receiving a new code.

You should create a Portal account to select the number and sizes of trash, recycling, and organics containers that are best for your property. If you do not make a selection, you will automatically receive a bundle of one 95-gallon trash container, one 95-gallon recycling container, and one 95-gallon organics container (if you do not already have an organics container). The City will be removing and recycling the old trash and recycling containers and will discontinue service for these old containers. If you need assistance creating an account or selecting your service levels, please contact ESD Customer Service at trash@sandiego.gov or at 858-694-7000.

Yes. The Residential Waste Collection Services Portal has the same security measures and protections as our original Get It Done Portal.

To create a Portal account, navigate to the City's new Residential Waste Collection Services Portal and refer to the following resources for step-by-step instructions:

• Module 3: Create an Account and Sign into the Portal
• Watch "Create an Account and Sign into the Portal" Video (coming soon)

Refer to the following resources for information on the actions you can perform on your Portal account dashboard:

• Module 5: Understand the Portal Dashboard
• Watch "Understand the Portal Dashboard" Video (coming soon)

To reset your City of San Diego Single Sign-On password, navigate to the City's new Residential Waste Collection Services Portal and refer to the following resources for step-by-step instructions:

• Module 4: Reset my City of San Diego Single Sign-On Password
• Watch "Reset Password" Video

o receive assistance troubleshooting issues with the Residential Waste Collection Services Portal, open the Get It Done app or navigate to the Get It Done website for Self-Service Help. Additionally, you may contact our Customer Service Center at 858-694-7000 or via email at trash@sandiego.gov. Our Customer Service Center is available Monday through Friday: 6:30 a.m. to 5 p.m.

To opt in or out of ESD communications or to update your contact information for your Portal account, log into the City's Residential Waste Collection Services Portal and refer to the following resources for step-by-step instructions:

• Module 13: Update Your Contact Information
• Watch "Update Your Contact Information" Video

To translate the Portal to a different language for better accessibility, log into the City's new Residential Waste Collection Services Portal and refer to the following resources for step-by-step instructions:

• Module 15: Language Accessibility
• Watch "Language Accessibility" Video

If you are the owner of a new property or there has been a recent deed change for a property, there will be a waiting period as the County processes and verifies these changes. If you would like to create an account to manage your trash, recycling, or organics containers during this interim period, you may create a provisional account. Once the City receives updated data from the County, the "provisional" status of your property will automatically be removed if the ownership information you provided matches the County data. Until that time, you may add this property to your account as a provisional property in order to make waste service selections for it while you wait for the County to make your ownership official.

To add a provisional property to your account, log into the City's new Residential Waste Collection Services Portal and refer to the following resources for step-by-step instructions:

• Module 14: Add a Provisional Property
• Watch "Add a Provisional Property" Video (coming soon)

To obtain a Unique Code for your property and add it to your account, log into the City's Residential Waste Collection Services Portal and click Add a Property. Skip the APN and Unique Code fields and locate Did not receive a code? Click on the link.

If you currently own a property in San Diego and have not had a recent change to your property and/or if you are unable to locate your Unique Code, you may request one by clicking the link provided.

To obtain a Unique Code for your property and add it to your account, log into the City's Residential Waste Collection Services Portal and click Add a Property. Skip the APN and Unique Code fields and locate Did not receive a code? Click on the link provided for step-by-step instructions.

If you are a new property owner or have been newly added to the deed and have not yet received a Unique Code but wish to create a provisional account as an Account Owner, click on the link provided to continue adding the property as a provisional property on your account. Note: Unique Codes are sent to new property owners when the City receives updated deed information approximately 8-10 weeks after property deed changes occur. Once the City receives updated data from the County, the "provisional" status of your property will automatically be removed if the ownership information you provided matches the County data. Until that time, you may add this property to your account as a provisional property in order to make waste service selections for it while you wait for the County to make your ownership official.

You will be able to request repairs or replacements for your damaged containers and replacements for your missing containers through the Portal starting in October 2025. Until then, you may continue to submit these requests by contacting our Customer Service Center at trash@sandiego.gov or 858-694-7000.

Designation of a secondary user is optional. As an Account Owner, if you would like to designate a secondary user, you should designate someone you trust, as they will have the ability to manage the trash, recycling, and organic waste collection services for the properties they are designated to. This may be a spouse, relative, friend, property manager, etc. Be advised that changes in services made by any secondary user may impact the total cost of waste services owed by you as the owner. Account Owners will be notified of any modifications secondary users make in the Portal.

To designate/add a secondary user to a property in your account, log into the City's new Residential Waste Collection Services Portal and refer to the following resources for step-by-step instructions:

• Module 11: Designate a Secondary User
• Watch "Designate a Secondary User" Video

If the Property Owner would like to designate you as a secondary owner of their property, they must complete this action by logging into the Residential Waste Collection Services Portal and refer to the following resources for step-by-step instructions:

• Module 11: Designate a Secondary User
• Watch "Designate a Secondary User" Video

If you are unsure if you have been designated as a secondary user, please contact the Property Owner.

To remove a secondary user from a property in your account, log into the City's Residential Waste Collection Services Portal and refer to the following resources for step-by-step instructions:

• Module 12: Remove a Secondary User
• Watch "Remove a Secondary User" Video

To view the address service history for your property, log into the City's Residential Waste Collection Services Portal and refer to the following resources for step-by-step instructions:

• Module 10: Access your Property’s Address Service History
• Watch "Access Your Property's Service Address History" Video (coming soon)

Navigate to the Residential Waste Collection Services Portal to determine your eligibility and create an account using your preferred email and password. There, you can choose the number and size of trash, organics, and recycling containers that fit your needs.

The fee for each bundle includes a 95-gallon recycling container and a 95-gallon organics container. The fee for an additional recycling container includes a 95-gallon recycling container. The fee for an additional organics container includes a 95-gallon organics container. If you prefer a smaller recycling or organics container for reasons unrelated to solid waste management services (e.g., if you would like a smaller size due to space considerations), the City will make one available, but the fee will remain the same.

For assistance, review the following resources for step-by-step instructions on how to select your waste services:

• Module 7: Choose Your Waste Collection Service Levels
• Watch "Choose Your Waste Collection Service Levels" Video (coming soon)

You should consider the volume of waste you produce on your property as well as the number of units on your lot, if your property includes more than one unit. Refer to the pricing guide and size guide to help better estimate the number of containers needed for your lot.

The fee for each bundle includes a 95-gallon recycling container and a 95-gallon organics container. The fee for an additional recycling container includes a 95-gallon recycling container. The fee for an additional organics container includes a 95-gallon organics container. If you prefer a smaller recycling or organics container for reasons unrelated to solid waste management services (e.g., if you would like a smaller size due to space considerations), the City will make one available, but the fee would be the same.

Additionally, you may refer to the following resources for step-by-step instructions on selecting the waste service levels that are right for you:

• Module 7: Choose Your Waste Collection Service Levels
• Watch "Choose Your Waste Collection Service Levels" Video (coming soon)

You should select your waste service levels for the entire lot that you own. Estimate how many containers you will need by calculating how much waste each unit regularly produces. Each lot is required to have at least one trash, one recycling and one organics container. A lot with multiple units on it may require more than the minimum number of containers. Refer to the pricing guide and size guide to help better estimate the number of containers needed for your lot.

The fee for each bundle includes a 95-gallon recycling container and a 95-gallon organics container. The fee for an additional recycling container includes a 95-gallon recycling container. The fee for an additional organics container includes a 95-gallon organics container. If you prefer a smaller recycling or organics container for reasons unrelated to solid waste management services (e.g., if you would like a smaller size due to space considerations), the City will make one available, but the fee will remain the same.

Through the Portal, you will have the ability to select a maximum of three (3) trash containers, three (3) recycling containers, and four (4) organics containers per unit on an existing lot, or a maximum of twelve (12) containers for an existing lot. If you need more containers than the Portal allows, you may contact our Customer Service Center at 858-694-7000 or via email at trash@sandiego.gov to request additional containers.

Only the owner or designated secondary user(s) of a property can select waste collection services for a property. If you would like access to select your own service levels, you can be added as a secondary user in the owner's Portal account if the property owner chooses to do so. Please contact the property owner to request this action.

During your initial service level selection, you or your designated secondary user will have the opportunity to make unlimited changes to your waste service selections through September 30th, 2025. The ability to make selections or to make changes to selections will close after September 30th to allow ESD to deliver new containers across the City. Upon delivery of your new containers, you will be permitted 30 days, counting from the date of delivery, to request any container size swaps, via the Portal. After the initial roll-out of new containers concludes, you may make changes to your waste service selections up to once per fiscal year beginning on July 1, 2026. Each fiscal year goes from July 1 of a year until June 30 of the following year.

The City will begin delivering new collection containers in October 2025 and is expected to complete delivery of all containers by Summer 2026. Your new waste service containers selected through the Portal will be delivered to your property at no additional cost.

At this time, your collection schedule will remain the same. You will be notified if your service day is updated. You can find the link to your waste collection schedule on the Portal website page by scrolling below the Create an Account/Login screen until you reach the Need Help? link. Click on the link titled Collection Schedule.

Once you or your designated secondary user makes waste service selections by September 30th, 2025, all deliveries of containers to properties will be completed beginning October 2025 through Summer 2026.

Once ESD delivers all new containers to eligible San Diego residents, between October 2025 and Summer 2026, all of your container deliveries, retractions and additions will be visible in your Portal account under Container History.